Top AI Tools for Technical Support Specialist

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  Voxil AI
  Connect your chatbot to a phoneline without writing any code

  

  Voxil AI offers a hassle-free solution to connect chatbots to a phone line, facilitating seamless customer service without the need for coding.

  Pricing:

  Contact for Pricing
  Key Features:

  • Seamless Integration: Focus on customer experience with backend complexities managed.
  • Omnichannel Support: Provides SMS/MMS and voice communication channels.
  • Powerful Analytics: Features in-depth analytics and reporting for improved decision making.
  Use Cases:

  • Small Business Customer Support
  • Enterprise-Level Customer Engagement
  • Scaling Customer Service Capabilities
  More details Visit Voxil AI

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  Word WandAI
  Zendesk ChatGPT / OpenAI Tool

  

  Word WandAI offers a powerful Zendesk ChatGPT integration to accelerate ticket resolution and enhance customer support experiences.

  Pricing:

  Free Trial

  Starts from 24$
  Key Features:

  • Quick ticket resolution: Solve tickets within seconds using AI
  • Communication tone standardization: Maintain a professional interaction standard
  • Personalized automated replies: Generate tailored responses for any ticket
  • Productivity increase: Acts as a Zendesk AI helper for each agent
  • Multilingual support: Translate messages into various languages
  • Enhanced CSAT: Decrease response and resolution times to boost customer satisfaction
  Use Cases:

  • Customer support ticket resolution
  • Professionalization of communication in customer service
  • Handling technical support with AI precision
  • Improving team efficiency in response management
  • Cross-language customer support
  More details Visit Word WandAI

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  Gleap
  AI-first customer feedback & support platform

  

  Gleap is an all-in-one AI-powered customer support and feedback platform featuring GPT-4 based chatbot Kai, visual bug reporting, live chat, and product roadmap management tools to improve product development and customer relationships.

  Pricing:

  Freemium

  Starts from 39$
  Key Features:

  • AI Chatbot Kai: GPT-4 powered automated customer support
  • Visual Bug Reporting: Technical and visual data logging for faster troubleshooting
  • Live Chat: Real-time customer support communication
  • Knowledge Base: SEO-optimized help center creation
  • Product Roadmap: Feature request management and user voting system
  • Marketing Automation: Targeted messaging and customer engagement
  • Custom Chatbots: No-code bot creation for scaling support
  • Survey Management: In-context user feedback collection
  Use Cases:

  • Customer support automation
  • Bug tracking and resolution
  • Product feedback collection
  • User engagement measurement
  • Knowledge base management
  • Feature request tracking
  • Customer communication automation
  • Product adoption monitoring
  More details Visit Gleap

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  SiteSpeakAI
  Automate your customer support with AI

  

  SiteSpeakAI is a custom GPT chatbot platform that allows businesses to create AI-powered customer support agents trained on their content, offering 24/7 support across multiple platforms including websites, Slack, and Telegram.

  Pricing:

  Freemium

  Starts from 30$
  Key Features:

  • Custom AI Training: Train chatbots on your knowledge base, support docs, PDFs, and videos
  • Smart Response System: Automated answers with human escalation capability
  • Brand Customization: Personalized chatbot appearance and response style
  • Analytics Dashboard: Detailed visitor interaction metrics and conversion tracking
  • Multi-platform Integration: Compatible with websites, Slack, Telegram, and more
  • Real-time Chat: Live chat functionality with human agent support
  • Source Management: Automatic content synchronization at different intervals
  • Advanced Security: Custom domain support and team collaboration features
  Use Cases:

  • 24/7 Customer Support Automation
  • Knowledge Base Query Resolution
  • Lead Capture and Qualification
  • Technical Support Documentation
  • Product Information Distribution
  • FAQ Management
  • Sales Inquiry Handling
  • Support Ticket Reduction
  More details Visit SiteSpeakAI

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  Deflekt.ai
  Let your documents answer questions before they become tickets

  

  Deflekt.ai is an AI-powered ticket deflection toolkit that automatically answers customer and employee questions using existing documentation, reducing support tickets by up to 50% across multiple communication channels.

  Pricing:

  Freemium

  Starts from 17$
  Key Features:

  • Multi-channel Support: Integrates with web chat, email, Slack, and Microsoft Teams
  • Content Integration: Supports multiple document formats and web page crawling
  • Customization: Offers localization and brand voice matching options
  • Analytics: Provides conversation monitoring and improvement insights
  • Human Escalation: One-click transfer to human support with conversation transcript
  • Easy Setup: 5-minute implementation process
  • Vector Database: Stores chunked embeddings of documents for efficient retrieval
  • Multi-language Support: Handles responses in multiple languages
  Use Cases:

  • Customer Support Automation
  • Internal Knowledge Base Access
  • HR Documentation Support
  • Sales Information Distribution
  • SOP Documentation Access
  • Website Support Enhancement
  • Email Support Automation
  More details Visit Deflekt.ai