What is My AskAI?
A sophisticated AI-powered customer support platform that transforms how businesses handle customer inquiries. The system creates customized AI agents that can be trained on company-specific content, including help documentation, websites, and various document formats.
The platform seamlessly integrates with popular customer service tools like Zendesk, Intercom, and Freshdesk, offering intelligent human handover capabilities and multi-language support. With proven success in deflecting up to 84% of customer queries and reducing response times to under 60 seconds, it enables support teams to focus on more complex issues while maintaining high-quality customer service.
Features
- AI Agent Training: Upload and sync unlimited webpages or documents for comprehensive knowledge base
- Multi-platform Integration: Compatible with Intercom, Zendesk, Freshchat, and other major support platforms
- Automated Email Response: AI email assistant for automatic customer reply handling
- Analytics Dashboard: Advanced insights and performance tracking for support operations
- Lead Capture: Built-in capability to collect user emails and integrate with CRM systems
- Multi-language Support: Automatic language detection and localization options
- Knowledge Improvement Studio: Continuous learning and optimization of AI responses
- Security Compliance: GDPR and HIPAA compliance options with encrypted data storage
Use Cases
- 24/7 Customer Support Automation
- Support Ticket Deflection
- Internal Knowledge Base Assistant
- Customer Query Resolution
- Lead Generation and Capture
- Support Cost Reduction
- Customer Response Time Optimization
FAQs
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What content types can I add to train my AI agent?
You can add your entire website, help docs, upload documents, PDFs and presentations. The AI agent will be able to answer questions about all uploaded content. -
How secure are My AskAI's AI chatbots?
All uploaded content is stored in isolated containers with AES-256 encryption at rest and in transit. Data is never used for any purpose other than servicing API calls or customer support at your request. -
Can I capture leads or email addresses with my AI agent?
Yes, you can enable 'Lead capture' to require users to provide their email address before chatting. These emails can be exported or connected to your CRM via webhook.
