Top AI tools for Customer Experience Manager

Birdeye is an AI-powered marketing platform that helps local businesses improve their online presence, manage reputation, and handle social media across multiple locations. It offers comprehensive tools for review management, social media, listings, and customer engagement.

• Contact for Pricing

Zefi is an AI-powered platform that automatically unifies, categorizes, and analyzes user feedback across multiple channels to inform product decisions and improve customer experience.

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PrettyDamnQuick leverages AI to segment shoppers and dynamically optimize the e-commerce checkout and delivery process, boosting conversion rates and revenue.

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Fullview is an AI customer service platform that resolves support issues end-to-end through conversational AI, visual guidance, and automated actions, reducing handling time and increasing resolution rates.

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Enalito is an AI-powered ecommerce marketing platform that combines personalization, automation, and analytics to boost sales and enhance customer engagement through smart segmentation and omnichannel marketing.

• Freemium

DocuStack.ai is an enterprise-ready AI platform that provides custom-built AI agents to transform customer interactions and business workflows with no-code deployment options.

• Paid
• From 399$

Wavechat is an AI-powered customer service solution that provides 24/7 automated live chat support, eliminating the need for expensive support teams.

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Capita is a leading AI-enabled business process outsourcer, transforming essential services for public and private sector clients across the UK and Europe.

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RevAI is an AI-powered platform that analyzes customer reviews and feedback using natural language processing to extract meaningful insights, identify trends, and perform sentiment analysis.

• Freemium
• From 10$

Dotdigital is an AI-powered customer experience and marketing automation platform designed to help businesses deliver personalized campaigns across email, SMS, web, and more.

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Octane AI is a powerful quiz platform for Shopify stores that helps collect zero-party data, recommend products, and personalize marketing through interactive quizzes and surveys. The platform integrates with major e-commerce tools to drive higher conversions and AOV.

• Freemium
• From 50$

An AI-powered platform that collects, analyzes, and prioritizes customer feedback from 125+ sources, offering automated insights, surveys, and real-time monitoring for product and CX teams.

• Free Trial

Dealer Spike delivers digital marketing, website, and inventory management solutions, helping dealerships attract more leads and increase sales across multiple industries.

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Replio is an AI-powered platform that converts traditional surveys into dynamic conversational interviews, enabling efficient research, automated analysis, and scalable customer feedback collection.

• Free Trial
• From 40$

Quant is an advanced AI agent platform that leverages machine learning to revolutionize customer interactions and deliver actionable business insights through comprehensive analysis of customer conversations.

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The Rx Platform™ leverages AI to help brands proactively manage their reputation, predict potential PR crises, and foster genuine customer connections through empathy, honesty, and authentic investment.

• Paid
• From 500$

Frame AI is an enterprise platform that transforms unstructured customer data like calls, emails, and chat transcripts into actionable intelligence using advanced AI and natural language processing.

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XStak is an AI-powered retail operating system offering omnichannel commerce, marketing, payments, and business intelligence tools for next-generation retailers on a usage-based pricing model.

• Usage Based

Cardina is a co-browsing solution that enables customer service agents to view, draw on, and control customers' screens in real-time without requiring downloads or meeting links.

• Freemium
• From 69$

Swirl uses AI to enhance e-commerce conversions by providing an interactive video experience, including AI-powered product specialists and user-generated video reviews.

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SoliCall offers patented noise cancellation, voice cancellation, and echo cancellation software for call centers and enterprises, improving audio quality in telephony.

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Tomato.ai is an AI-powered voice filter that clarifies offshore agent voices in real-time through accent neutralization and noise cancellation, aiming to improve customer satisfaction (CSAT) and sales metrics for call centers.

• Free Trial
• From 7$

Wondering is an AI-powered user research platform that enables teams to conduct and analyze user interviews, prototype tests, surveys, and website tests in 50+ languages, delivering insights 16x faster than traditional methods.

• Freemium
• From 149$

My AskAI is a comprehensive AI customer support solution that creates customized support agents capable of handling customer queries automatically, integrating with existing tools like Zendesk and Intercom while reducing support costs and response times.

• Freemium
• From 60$

Maverick is an AI-powered video personalization platform that helps ecommerce stores create customized video experiences for their customers, delivering 5X higher engagement rates and 20% more repeat purchases.

• Paid
• From 200$

Optimizely empowers businesses to create, test, analyze, and personalize digital experiences at scale using AI technology. The platform accelerates content creation, marketing, and experimentation to deliver measurable business impact.

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SALESmanago is an AI-driven customer engagement platform that helps eCommerce businesses personalize omnichannel customer journeys, automate marketing workflows, and turn customer data into sustainable growth.

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Sunrise AI is an enterprise-focused customer success platform that uses AI to boost retention, reduce churn, and optimize revenue by providing actionable insights and tailored playbooks for Customer Success Managers.

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Key Survey is an enterprise-grade online survey software designed to centralize, manage, and analyze feedback across organizations, featuring advanced logic, customizable reporting, and secure data workflows.

• Free Trial

Awaken offers AI-driven solutions for contact centers, focusing on quality assurance, customer satisfaction, and operational efficiency through tools like real-time agent assist and conversational analytics.

• Free Trial

Canonical Chat Voice provides enterprise-grade monitoring and analytics for Voice AI agents, helping businesses understand call journeys and identify failure points through real-time alerts.

• Freemium

Dovetail is an AI-powered customer insights platform that transforms customer conversations, documents, and feedback into actionable insights through automated analysis and real-time collaboration.

• Freemium
• From 29$

Akira is an AI-powered reputation management platform that helps multi-unit brands automate their feedback, review, and listing management to deliver comprehensive business insights.

• Paid
• From 50$

Feedbackly is an AI-driven customer experience platform that measures customer emotions through the Emotional Value Index (EVI®) to help businesses attract and retain more customers with comprehensive feedback collection, analysis, and action tools.

• Freemium
• From 249$

Fit Finder by Fit Analytics uses advanced machine learning to deliver precise size and fit recommendations for apparel retailers, reducing return rates and increasing conversions. This scalable solution personalizes the online shopping experience based on shopper preferences, sales and returns data, and a vast database of body models.

• Contact for Pricing

Scal-e is a comprehensive Customer Data Platform (CDP) that helps B2B and B2C brands unify customer data, ensure privacy compliance, and optimize marketing campaigns through personalization and automation.

• Contact for Pricing

Voxil AI offers a hassle-free solution to connect chatbots to a phone line, facilitating seamless customer service without the need for coding.

• Contact for Pricing
• API

Sindo automates review collection, manages online reputation using AI, and helps turn customers into brand advocates for business growth.

• Free Trial
• From 49$

Splutter AI is a no-code AI chatbot platform that enables businesses to create custom, generative AI-powered chatbots in minutes. It offers support, marketing, and sales automation capabilities with multiple data source integration options.

• Free Trial

TechSee's Sophie AI platform leverages visual, multimodal AI and augmented reality to transform customer service experiences across industries, enabling remote visual support, AI-guided troubleshooting, and automated customer interactions.

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LISNR is an ultrasonic proximity platform enabling contactless commerce, secure authentication, and personalized customer engagement via sound waves.

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ConvoQ AI is an advanced contact center solution that utilizes artificial intelligence to transform customer conversations into actionable insights, helping businesses improve customer service and agent performance.

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June is a comprehensive Product & Customer Analytics Software that helps B2B SaaS companies prevent churn and improve customer retention through detailed user behavior analysis and proactive customer success strategies.

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Sentavis is an AI-powered sentiment analysis platform that aggregates and analyzes customer feedback across multiple platforms to provide actionable business insights and recommendations.

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Qualli is an AI-powered feedback management platform that combines survey tools with automated feedback analysis, helping businesses collect and organize customer insights across multiple channels.

• Freemium
• From 199$

Sociate AI is a fashion-focused AI platform that enhances e-commerce search using conversational AI, real-time trend analysis, and dynamic personalization, leading to significant conversion uplifts.

• Paid
• From 592$

Reviewik is an AI-powered customer feedback analysis tool that helps businesses understand user sentiment, identify pain points, and track feature requests through automated email support analysis.

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Loris is an AI platform that transforms customer service conversations into valuable data to improve quality, efficiency, and customer satisfaction.

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Aampe is an AI-powered personalization platform that helps businesses deliver optimized messaging across multiple channels through machine learning and real-world experimentation.

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Convas is a customer feedback management platform that helps SaaS companies and startups gather, organize, and prioritize customer feedback to build better products and maintain stronger customer relationships.

• Freemium
• From 15$