Top AI tools for Customer Experience Manager

SurveyMonkey is an all-in-one platform for creating online surveys and forms, utilizing AI to accelerate insight generation through expert templates and integrations.

• Freemium
• From 30$

TAWNY is a pioneering AI-based video analytics company that combines people flow, emotion, and attention data to analyze human behavior in real-time using camera hardware.

• Contact for Pricing

Recommend is an AI-driven platform that helps e-commerce businesses increase revenue and drive conversions by delivering personalised shopping experiences to every customer.

• Free Trial
• From 77$

Spatial is an AI-powered platform that enables dynamic, interactive surveys and interviews for product feedback, customer discovery, and usability testing with real-time insights and analysis.

• Freemium
• From 100$

Mindlake.ai is an AI-powered platform that automatically organizes and analyzes customer conversation data across multiple channels, providing insights on trends, sentiment, and churn prediction.

• Contact for Pricing

Dovetail is an AI-powered customer insights platform that transforms customer conversations, documents, and feedback into actionable insights through automated analysis and real-time collaboration.

• Freemium
• From 29$

Cast.app is an AI-powered customer success automation platform that enables businesses to scale their customer success operations without increasing headcount, delivering personalized engagement across multiple languages and channels.

• Contact for Pricing

Growcado is a comprehensive personalization platform that combines headless CMS capabilities with customer behavior tracking and segmentation to deliver tailored content experiences that boost engagement and drive conversions.

• Contact for Pricing

Birdeye is an AI-powered marketing platform that helps local businesses improve their online presence, manage reputation, and handle social media across multiple locations. It offers comprehensive tools for review management, social media, listings, and customer engagement.

• Contact for Pricing

Stylo Assist is an AI-powered solution that helps customer service teams automate and optimize their Zendesk ticket responses, offering multilingual support and smart ticket resolution capabilities.

• Paid
• From 15$

Awaken offers AI-driven solutions for contact centers, focusing on quality assurance, customer satisfaction, and operational efficiency through tools like real-time agent assist and conversational analytics.

• Free Trial

June is a comprehensive Product & Customer Analytics Software that helps B2B SaaS companies prevent churn and improve customer retention through detailed user behavior analysis and proactive customer success strategies.

• Contact for Pricing

Pulse Insights provides enterprises with advanced customer feedback solutions featuring contextual microsurveys embedded within digital experiences for high-volume, actionable insights.

• Contact for Pricing

Parliant.AI uses artificial intelligence to conduct natural, conversational surveys that gather actionable insights from customers. Its adaptive AI technology encourages honest, detailed feedback by guiding respondents through intuitive, human-like dialogues.

• Freemium
• From 49$

AgentBridge by Sonata Software empowers organizations to build, deploy, and manage intelligent AI agents for enterprise-scale automation, accelerating digital transformation with no-code tools, modular architecture, and robust compliance.

• Contact for Pricing

Command.ai is an enterprise platform offering AI-guided nudges and support solutions, combining product tours, surveys, and intelligent customer support features with advanced personalization capabilities.

• Contact for Pricing

Made With Intent provides automated insight into every visitor's intent, enabling online retailers to adapt experiences and influence purchase intent by an average of 24%.

• Contact for Pricing

Kimola is an AI-powered market research platform designed for SMBs to analyze customer feedback from various sources, uncovering needs, sentiments, and trends without manual effort.

• Freemium
• From 199$

Churn360 is an AI-powered customer success platform designed for B2B SaaS companies that transforms data into actionable insights to reduce churn and improve customer retention.

• Contact for Pricing

Portals.co is an AI-powered customer feedback platform that uses intelligent popups and forms to collect and analyze user feedback, simulating personalized customer interviews.

• Free Trial
• From 30$

Quiq provides a comprehensive platform for building, deploying, and managing AI Agents across various digital channels. Enhance customer experience and streamline operations with Quiq's agentic AI toolkit and ecosystem.

• Contact for Pricing

Sentavis is an AI-powered sentiment analysis platform that aggregates and analyzes customer feedback across multiple platforms to provide actionable business insights and recommendations.

• Contact for Pricing

Sociate AI is a fashion-focused AI platform that enhances e-commerce search using conversational AI, real-time trend analysis, and dynamic personalization, leading to significant conversion uplifts.

• Paid
• From 592$

Key Survey is an enterprise-grade online survey software designed to centralize, manage, and analyze feedback across organizations, featuring advanced logic, customizable reporting, and secure data workflows.

• Free Trial

Textrics is an AI-powered text analytics suite designed to extract insights like sentiment, tags, and topics from unstructured text, featuring sarcasm detection for enhanced accuracy. It simplifies complex data analysis for businesses through NLP and ML.

• Paid
• From 499$

Macha AI is an intelligent customer support automation platform that integrates with Zendesk and LiveChat to provide multilingual support, ticket automation, and enhanced customer service efficiency.

• Paid
• From 49$

Journify offers a unified platform to visualize customer journey performance across all touchpoints using AI for simplified data connection and actionable insights.

• Freemium
• From 250$

Divinate is an AI-powered platform that streamlines user research analysis by automatically transcribing, tagging, and extracting themes from research sessions, helping teams make better product decisions faster.

• Freemium
• From 30$

Velaris is an AI-powered customer success platform that helps teams understand customers, streamline operations, and automate manual work through analytics, success plans, collaboration tools, and automations.

• Contact for Pricing

DialSense is an AI-powered platform that enables businesses to create and manage voice assistants for customer support, offering 24/7 automated assistance with zero wait times.

• Contact for Pricing

Frame AI is an enterprise platform that transforms unstructured customer data like calls, emails, and chat transcripts into actionable intelligence using advanced AI and natural language processing.

• Contact for Pricing

Jinnee is an AI-powered virtual financial advisor that provides 24/7 customer support for fintech companies, handling customer inquiries, offering personalized banking services, and providing automated support solutions.

• Contact for Pricing

AttentionKart is an AI-powered analytics platform that provides real-time customer behavior insights and emotion monitoring for retail, automotive, educational, and workspace environments.

• Paid
• From 35$

Revealai is an AI-powered qualitative research platform that enables businesses to conduct conversational surveys and analyze unstructured data for deeper audience insights.

• Contact for Pricing

SMG Ignite is an AI-native platform that empowers brands to transform customer, employee, and brand experiences through real-time insights and strategic recommendations. Designed for restaurants, retail, hospitality, and more, Ignite enables data-driven decisions across the entire experience journey.

• Contact for Pricing

Feedback Navigator is an AI-powered platform that analyzes customer feedback from multiple sources to extract valuable insights, sentiments, and customer requests through advanced language processing.

• Freemium
• From 15$

AI Chatbot Support is a comprehensive customer service platform that combines autonomous AI chatbots with live chat capabilities across multiple messaging platforms and websites. It offers customizable widgets, AI-powered support tools, and a unified CMS dashboard for seamless customer interactions.

• Paid
• From 40$

Canvs AI is an advanced text analysis platform that helps teams unlock deep insights from unstructured feedback using AI-powered analysis. It specializes in processing open-ended responses, reviews, and social data to deliver actionable business intelligence.

• Contact for Pricing

Flyfish.ai provides multimodal AI search capabilities for e-commerce brands, enhancing product discovery through visual, voice, multilingual, and text search to boost digital commerce revenue.

• Contact for Pricing

TaskUs offers outsourced digital services, including AI Operations and Agentic AI Consulting, to help innovative technology companies manage and scale their AI initiatives.

• Contact for Pricing

Coconut Software delivers streamlined appointment scheduling, lobby management, and advisor optimization for banks and credit unions, enhancing operational efficiency and customer experience.

• Contact for Pricing

Personetics is an AI-powered financial data analytics platform that helps banks deliver personalized customer experiences, automated savings journeys, and intelligent money management solutions.

• Contact for Pricing

Enalito is an AI-powered ecommerce marketing platform that combines personalization, automation, and analytics to boost sales and enhance customer engagement through smart segmentation and omnichannel marketing.

• Freemium

RevAI is an AI-powered platform that analyzes customer reviews and feedback using natural language processing to extract meaningful insights, identify trends, and perform sentiment analysis.

• Freemium
• From 10$

QueryPal Resolve is an AI-powered customer support solution that provides instant ticket resolution by automatically generating referenced draft responses within Zendesk, Freshdesk, and Intercom platforms.

• Usage Based
• From 499$

Qvantify is an AI-powered interview platform that automates customer feedback collection through deep, conversational interviews, supporting multiple languages and providing rich qualitative insights at scale.

• Contact for Pricing

Wizu is an AI-powered conversational survey platform that enhances customer feedback collection through intelligent follow-up questions, increased engagement rates, and comprehensive data analysis capabilities.

• Freemium
• From 29$

BytesView provides AI-powered text analysis APIs for sentiment analysis, NER, keyword extraction, and more, helping businesses understand customer feedback and market trends.

• Freemium
• From 29$

Optimizely empowers businesses to create, test, analyze, and personalize digital experiences at scale using AI technology. The platform accelerates content creation, marketing, and experimentation to deliver measurable business impact.

• Contact for Pricing

Soniva uses voice AI to conduct surveys and interviews, transforming data collection into natural conversations. It simplifies the process, improves response rates, and provides detailed analysis.

• Contact for Pricing