Zefi - Transform user feedback into value

Zefi Transform user feedback into value

Contact for Pricing

#feedback analysis
#customer insights
#product analytics
#Voice of Customer
#Sentiment analysis
#Feedback Management

What is Zefi?

Zefi revolutionizes the way companies handle customer feedback by providing an automated solution that centralizes and tags user feedback from multiple platforms. The platform employs advanced AI technology to analyze and measure user feedback at scale, enabling businesses to discover customer frustrations and opportunities efficiently.

The platform features comprehensive reporting capabilities that help teams make data-driven product decisions, reduce costs, and maintain competitive advantage. With enterprise-level security and seamless integration with popular business tools, Zefi transforms scattered feedback into actionable insights that drive growth and improve customer experience.

Features

Automated Feedback Tagging: AI-powered categorization of user feedback across platforms
Unified Data Hub: Centralized repository for all customer feedback sources
Analytics Dashboard: Advanced filtering and segmentation tools for insight discovery
Automated Reporting: Real-time report generation for team alignment
Enterprise Integration: Connection with multiple business tools and platforms
Custom Taxonomy: Tailored categorization system for specific business needs

Use Cases

Product development prioritization
Customer experience improvement
UX research analysis
Marketing insights generation
Churn reduction
Support cost optimization
Customer feedback analysis
Voice of customer programs

FAQs

What security measures does Zefi implement?

Zefi implements enterprise-level security including encrypted data at rest and in transit, AWS virtual private cloud protection, and compliance with GDPR requirements. They are also working towards ISO 27001 and SOC2 certifications.
What types of integrations does Zefi support?

Zefi integrates with numerous platforms including Zendesk, Intercom, Google Play Store, Apple Store, Salesforce, Hubspot, Slack, Notion, and many other CRM and business tools.