Reviewik - Copilot for your customer success department

Reviewik Copilot for your customer success department

What is Reviewik?

Reviewik transforms customer support interactions into actionable insights through advanced AI-based sentiment analysis. The platform automatically processes feedback from support mailboxes to identify user emotions, pain points, and feature requests, enabling businesses to make data-driven product decisions.

The solution offers comprehensive analysis capabilities including topic segregation, keyword tracking, and multilingual support, allowing organizations to monitor product performance, track release success, and quickly identify emerging issues across all user communications regardless of language.

Features

Sentiment Analysis: AI-based emotion and pain point detection
Topic Segregation: Trend analysis by different topics
Keyword Analysis: Track feature and release success rates
Feature Request Tracking: Identify user expansion suggestions
Bug Detection: Swift monitoring of user pain points
Multi-language Support: Analysis across all user languages

Use Cases

Customer feedback analysis
Product improvement planning
Bug detection and monitoring
Feature adoption tracking
Release impact assessment
International customer support analysis

FAQs

How does Reviewik ensure data security?

Reviewik securely stores forwarded emails, uses data only for analysis purposes, and doesn't share information with third parties. The platform is GDPR compliant and allows complete data deletion at any time.
What payment system does Reviewik use?

Reviewik uses Stripe, a globally trusted payment service provider that ensures PCI compliance.