CoSupport AI
What is Appbot?
Appbot is a platform designed for companies that prioritize app reviews and ratings. It provides tools for monitoring, analyzing, and replying to user feedback across major app stores like iOS, Google Play, and the Microsoft Store.
The service offers powerful integrations and automations, including sentiment analysis powered by machine learning, automatic translations, and customized reporting. Appbot helps teams save time, understand user sentiment, respond efficiently to reviews, and make data-driven decisions to improve their apps.
Features
- Sentiment Analysis: Visualize trends in sentiment across all your app reviews with over 93% accuracy.
- Reply to Reviews: Automated, AI-generated & canned reply tools for iOS & Google Play app reviews.
- App Ratings: Map changes in your app ratings from your apps over time.
- Text Analysis Tools: See which words, phrases and topics are driving your 1 and 5-star reviews.
- Integrations: Connect app reviews to popular tools like Slack, Microsoft Teams, Zendesk & many more.
- Dashboards: Create reports that show all your review & ratings data points on one page.
- Automatic Translations: Automatically translates app store reviews and presents them in-line with the original.
- API: RESTful API for exporting app review & ratings data.
Use Cases
- Make data-driven roadmap decisions that impact customer happiness.
- Map trends in sentiment and content across all channels of user feedback.
- Close the feedback loop to spot bugs faster.
- Faster, more effective replies for greater customer satisfaction.
FAQs
-
What app stores does Appbot support?
Appbot supports review monitoring for all major app stores, including iOS, Google Play, and Microsoft App Reviews. -
Does Appbot offer automatic translations?
Yes, Appbot automatically translates app store reviews and presents them in-line with the original. -
Can I reply to reviews directly from Appbot?
Yes, you can reply right from your Appbot account, or from Zendesk or many other CRMs. -
Is there an API available?
Appbot provides a RESTful JSON reviews API.
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