Top AI tools for Customer Experience Manager

Key Survey is an enterprise-grade online survey software designed to centralize, manage, and analyze feedback across organizations, featuring advanced logic, customizable reporting, and secure data workflows.

• Free Trial

Gladly is an AI-powered customer service platform that centers on people, not tickets, leading to delightful experiences and revenue growth while cutting costs.

• Contact for Pricing

Enalito is an AI-powered ecommerce marketing platform that combines personalization, automation, and analytics to boost sales and enhance customer engagement through smart segmentation and omnichannel marketing.

• Freemium

Klynk is a customer success platform that combines AI-driven insights with human expertise to enhance customer retention and reduce churn through predictive analytics and personalized success strategies.

• Contact for Pricing

8x8 offers an integrated cloud communication platform combining contact center, unified communication, and CPaaS APIs with AI to optimize customer journeys and team collaboration.

• Contact for Pricing

DialSense is an AI-powered platform that enables businesses to create and manage voice assistants for customer support, offering 24/7 automated assistance with zero wait times.

• Contact for Pricing

Informizely is a customer feedback platform using AI-assisted surveys to gather insights from websites, web apps, and emails. It helps improve websites, products, services, and conversion rates through targeted feedback collection.

• Free Trial
• From 135$

EcoCart is an AI-powered platform designed to help e-commerce merchants offer sustainable shopping experiences through green shipping protection, carbon offsetting, and loyalty incentives, seamlessly integrated at checkout.

• Contact for Pricing

Rosetta.ai is an AI-powered e-commerce personalization platform that helps businesses enhance customer engagement through personalized recommendations, automated marketing, and advanced analytics.

• Freemium

unSurvey is an AI-powered research platform that conducts human-like interviews across multiple languages and modalities, offering automated analysis and real-time insights for customer research.

• Contact for Pricing

Clintview VI is an advanced AI-powered solution designed to optimize pricing strategies, customer insights, and revenue acceleration for telecom companies through customer-by-customer simulation and data-driven analytics.

• Contact for Pricing

Vibe Scan is an AI-powered brand reputation monitoring tool that uses ChatGPT to track and analyze online brand perception, providing detailed sentiment analysis and actionable insights.

• Contact for Pricing

Prodix leverages AI to automatically categorize and generate actionable insights from customer feedback, helping businesses improve customer experience and prioritize impactful changes.

• Contact for Pricing

SurveyAnalytics offers an AI-driven research platform for designing, distributing, and analyzing surveys with advanced analytics and reporting features. It is tailored for enterprises seeking actionable insights to drive business decisions.

• Free Trial

Birdeye is an AI-powered marketing platform that helps local businesses improve their online presence, manage reputation, and handle social media across multiple locations. It offers comprehensive tools for review management, social media, listings, and customer engagement.

• Contact for Pricing

Parliant.AI uses artificial intelligence to conduct natural, conversational surveys that gather actionable insights from customers. Its adaptive AI technology encourages honest, detailed feedback by guiding respondents through intuitive, human-like dialogues.

• Freemium
• From 49$

Voxil AI offers a hassle-free solution to connect chatbots to a phone line, facilitating seamless customer service without the need for coding.

• Contact for Pricing
• API

Kimola is an AI-powered market research platform designed for SMBs to analyze customer feedback from various sources, uncovering needs, sentiments, and trends without manual effort.

• Freemium
• From 199$

User Evaluation is an AI-powered platform that transforms customer data into actionable insights through advanced transcription, analysis, and reporting tools, supporting 57+ languages and multiple data formats.

• Freemium
• From 19$

Command.ai is an enterprise platform offering AI-guided nudges and support solutions, combining product tours, surveys, and intelligent customer support features with advanced personalization capabilities.

• Contact for Pricing

Intellicon is an AI-powered, omnichannel contact center and CRM platform that streamlines customer service, sales, and communications across multiple digital and telephony channels for businesses of all sizes.

• Contact for Pricing

EdgeTier is an AI-powered conversation intelligence platform that helps customer support teams improve their service quality through real-time message analysis, anomaly detection, and agent coaching.

• Contact for Pricing

FitEz provides AI-powered size recommendations for online fashion retailers to reduce size-related returns and enhance customer confidence.

• Contact for Pricing

Echurn is an AI-powered SaaS retention platform that helps businesses understand customer cancellations and prevent churn through customized offers and data-driven insights.

• Freemium
• From 9$

Rulebase provides fintech customer service teams with an AI co-pilot for real-time agent support, automated QA, and compliance monitoring across all interactions.

• Contact for Pricing

Repustate offers advanced sentiment analysis, video analysis, and semantic search capabilities across multiple languages to understand customer, employee, and patient feedback.

• Free Trial
• From 199$

Uini is an AI-powered user feedback platform that automatically generates questions, conducts intelligent follow-ups, and delivers actionable insights through a lightweight website widget.

• Freemium

Research Studio is an AI-powered platform that streamlines UX research by providing automated analysis, transcription, and summarization capabilities across 99+ languages, helping researchers and designers work 10x faster.

• Freemium
• From 20$

INSTANDA is a cloud-native, API-first, no-code insurance platform that empowers insurers to rapidly design, launch, and manage hyper-personalized products with enhanced operational efficiency and flexibility.

• Contact for Pricing

Pulse Insights provides enterprises with advanced customer feedback solutions featuring contextual microsurveys embedded within digital experiences for high-volume, actionable insights.

• Contact for Pricing

Rargus is an AI-powered platform that transforms customer feedback from multiple channels into actionable insights, helping businesses build better products and improve customer satisfaction.

• Freemium
• From 499$

Emplifi is an AI-powered social media management platform that helps brands streamline operations, increase engagement, and drive revenue through unified marketing, commerce, and customer care solutions.

• Contact for Pricing

Unwrap.ai is an AI-powered platform that analyzes and consolidates unstructured customer feedback to deliver actionable insights for product teams.

• Paid
• From 1180$

Faraday is an AI-powered platform that enables data science and engineering teams to build predictive customer experiences through automated machine learning, data integration, and deployment solutions.

• Contact for Pricing

My AskAI is a comprehensive AI customer support solution that creates customized support agents capable of handling customer queries automatically, integrating with existing tools like Zendesk and Intercom while reducing support costs and response times.

• Freemium
• From 60$

Sentavis is an AI-powered sentiment analysis platform that aggregates and analyzes customer feedback across multiple platforms to provide actionable business insights and recommendations.

• Contact for Pricing

Flyfish.ai provides multimodal AI search capabilities for e-commerce brands, enhancing product discovery through visual, voice, multilingual, and text search to boost digital commerce revenue.

• Contact for Pricing

Liberate is an AI-powered voice solution that transforms customer service through automated, multilingual call handling and claims processing, enabling 24/7 support with human-like conversations.

• Contact for Pricing

ConvoQ AI is an advanced contact center solution that utilizes artificial intelligence to transform customer conversations into actionable insights, helping businesses improve customer service and agent performance.

• Contact for Pricing

DataOrb is an AI-powered platform designed to transform customer interactions into revenue growth opportunities by leveraging AI for deep analysis across customer touchpoints.

• Contact for Pricing

AiChat is a comprehensive AI-powered conversational platform that offers marketing, sales, and customer service solutions across multiple chat channels, helping businesses automate 91% of enquiries and drive 3x more sales conversion.

• Contact for Pricing

Qualli is an AI-powered feedback management platform that combines survey tools with automated feedback analysis, helping businesses collect and organize customer insights across multiple channels.

• Freemium
• From 199$

Tracardi is an affordable, open-source Customer Data Platform (CDP) that unifies customer data from multiple sources, enabling real-time processing and personalized customer engagement without requiring coding expertise.

• Freemium

Stylo Assist is an AI-powered solution that helps customer service teams automate and optimize their Zendesk ticket responses, offering multilingual support and smart ticket resolution capabilities.

• Paid
• From 15$

Awaken offers AI-driven solutions for contact centers, focusing on quality assurance, customer satisfaction, and operational efficiency through tools like real-time agent assist and conversational analytics.

• Free Trial

ReplyGenius is an AI-powered customer review analysis tool that transforms feedback from Amazon, Trustpilot, Google Play, and Google Maps into actionable business intelligence within 30 seconds.

• Usage Based
• From 18$

Harmonize.ai is a consumer insights platform aggregating customer feedback from diverse online sources, using AI to provide actionable insights for product, CX, and marketing improvements.

• Free Trial

SurveyWand is an AI-powered survey platform that instantly creates research-quality surveys and automatically analyzes responses using machine learning techniques, providing actionable recommendations through email.

• Paid
• From 99$

Big Sur AI provides an AI Sales Agent that delivers personalized in-store shopping experiences online, helping e-commerce businesses increase conversion rates through 24/7 real-time assistance.

• Contact for Pricing

ApexScore utilizes Behavioral Science-Trained AI to analyze customer motivations, providing data-driven teams with prescriptive intelligence for improved customer acquisition, growth, and retention strategies.

• Contact for Pricing