What is Stratifyd?
Stratifyd is an advanced experience analytics platform that leverages artificial intelligence to provide organizations with comprehensive insights into customer, employee, and patient experiences. The platform aggregates and analyzes both structured and unstructured data from multiple sources, creating a single source of truth that helps businesses identify blind spots and make data-driven decisions.
By enabling near real-time analysis of solicited and unsolicited feedback, Stratifyd helps organizations optimize operations, improve service performance, and enhance loyalty across various channels. The platform offers robust dashboard visualizations and flexible reporting capabilities to highlight urgent issues and support strategic business pivots.
Features
- Data Aggregation: Unify and connect all structured and unstructured data sources to create a single source of truth
- AI-Powered Analysis: Enable business users and data scientists to surface new insights in near real time from feedback
- Dashboard Visualization: Provide industry-leading model accuracy with robust dashboard visualization and flexible reporting
- Omnichannel Insights: Leverage customer insights across channels to drive product and service innovation
- Real-time Transcript Analysis: Get insights from real-time call and chat transcripts to understand performance and flag issues
Use Cases
- Medical affairs data analysis to optimize patient experiences and business outcomes
- Product experience optimization through omnichannel customer insights
- Employee satisfaction measurement and experience tracking
- Customer intelligence for journey optimization and churn reduction
- Contact center performance analysis from call and chat transcripts
