CoSupport AI
What is Birdie.ai?
Birdie.ai is an advanced feedback analytics platform designed to help businesses enhance their customer experience (CX) by leveraging artificial intelligence. It centralizes customer feedback gathered from diverse internal and external sources into a single, accessible 'Feedback River'. This consolidation allows teams to easily explore and understand contextualized user comments, requests, and complaints.
Utilizing AI-powered analysis, Birdie.ai automatically processes feedback to uncover, quantify, and track customer needs, friction points, and emerging trends. The platform provides granular, quantified insights and automated Voice of the Customer (VoC) metrics reporting, such as NPS, contact rate, and net sentiment, segmented by product, feature, journey, or customer group. This enables customer experience, product operations, and product teams to make data-driven decisions, prioritize initiatives effectively, reduce churn, lower contact rates, and ultimately transform customer feedback into improved satisfaction and business growth.
Features
- Feedback River: Centralizes customer feedback, profile, and behavior data from multiple sources.
- AI-Powered Feedback Analysis: Uncovers, validates, tracks, and quantifies problems or requests using AI.
- Automated VoC Metrics Reporting: Automatically reports key metrics like NPS, contact rate, and net sentiment.
- Granular Insights: Provides detailed and quantified insights segmented by product, feature, journey, or customer.
Use Cases
- Centralizing customer feedback from disparate sources.
- Analyzing customer feedback to identify pain points and friction.
- Quantifying the impact of customer issues and requests.
- Automating Voice of the Customer (VoC) reporting.
- Prioritizing product roadmap initiatives based on customer insights.
- Improving customer satisfaction and engagement.
- Reducing customer churn and support contact rates.
- Enhancing product discovery and development.
- Creating a single source of truth for customer feedback.
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