Macha AI - Customer-centric AI support automation for Zendesk and LiveChat

Macha AI Customer-centric AI support automation for Zendesk and LiveChat

What is Macha AI?

Macha AI is a sophisticated customer support automation platform designed to revolutionize support operations through artificial intelligence. The platform seamlessly integrates with Zendesk and LiveChat platforms, offering intelligent ticket handling, automated responses, and comprehensive support analytics.

The solution provides multilingual support capabilities across 80+ languages, advanced ticket summarization, sentiment analysis, and smart integration with help centers and knowledge bases. With features like GPT-4 powered responses and Shopify integration, Macha AI enables businesses to deliver faster, more efficient customer support while maintaining personalization.

Features

Multilingual Support: Respond in 80+ languages
AI-Assisted Replies: GPT-4 powered response generation
Ticket Analysis: Automated summarization and intent analysis
Knowledge Integration: Help center and macros integration
Analytics Dashboard: Comprehensive AI & ticket analytics
E-commerce Integration: Shopify products and orders integration
Sentiment Analysis: Automated customer sentiment detection
Customization: AI personas and training optimization

Use Cases

Automating customer support tickets
Managing multilingual customer inquiries
Handling WISMO (Where Is My Order) queries
Processing post-sale support tickets
Streamlining pre-sales queries
Scaling customer service operations
Managing order tracking and updates
Processing cancellation requests

FAQs

What is the maximum number of replies included in the Plus plan?

The Plus plan includes up to 2000 replies per month.
Is the pricing based per agent or per account?

Pricing is account-level, not per agent.
What languages does the AI support?

The AI supports responses in over 80 languages.
Does Macha AI integrate with Shopify?

Yes, Macha AI integrates with both Shopify products and orders.