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What is Macha AI?
Macha AI is a sophisticated customer support automation platform designed to revolutionize support operations through artificial intelligence. The platform seamlessly integrates with Zendesk and LiveChat platforms, offering intelligent ticket handling, automated responses, and comprehensive support analytics.
The solution provides multilingual support capabilities across 80+ languages, advanced ticket summarization, sentiment analysis, and smart integration with help centers and knowledge bases. With features like GPT-4 powered responses and Shopify integration, Macha AI enables businesses to deliver faster, more efficient customer support while maintaining personalization.
Features
- Multilingual Support: Respond in 80+ languages
- AI-Assisted Replies: GPT-4 powered response generation
- Ticket Analysis: Automated summarization and intent analysis
- Knowledge Integration: Help center and macros integration
- Analytics Dashboard: Comprehensive AI & ticket analytics
- E-commerce Integration: Shopify products and orders integration
- Sentiment Analysis: Automated customer sentiment detection
- Customization: AI personas and training optimization
Use Cases
- Automating customer support tickets
- Managing multilingual customer inquiries
- Handling WISMO (Where Is My Order) queries
- Processing post-sale support tickets
- Streamlining pre-sales queries
- Scaling customer service operations
- Managing order tracking and updates
- Processing cancellation requests
FAQs
-
What is the maximum number of replies included in the Plus plan?
The Plus plan includes up to 2000 replies per month. -
Is the pricing based per agent or per account?
Pricing is account-level, not per agent. -
What languages does the AI support?
The AI supports responses in over 80 languages. -
Does Macha AI integrate with Shopify?
Yes, Macha AI integrates with both Shopify products and orders.
Related Queries
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Macha AI Uptime Monitor
Average Uptime
93.04%
Average Response Time
3314.76 ms
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