MEJ Support AI VS Macha AI

MEJ Support AI Pricing

Macha AI Pricing

MEJ Support AI

• Centralized Dashboard: Complete overview of tickets and agent activities
• Multi-User Management: Support for multiple admins and agents with role-based access
• Ticket Organization: Advanced categorization and priority management system
• Analytics & Reporting: Statistical overview and graphical presentations of ticket data
• Integration Capabilities: Supports Slack, Zoom, and Telegram integration
• Custom Domain Support: Ability to use branded domains for support system
• File Management: Secure file attachment and storage system
• Payment Gateway Integration: Multiple payment processor support

Macha AI

• Multilingual Support: Respond in 80+ languages
• AI-Assisted Replies: GPT-4 powered response generation
• Ticket Analysis: Automated summarization and intent analysis
• Knowledge Integration: Help center and macros integration
• Analytics Dashboard: Comprehensive AI & ticket analytics
• E-commerce Integration: Shopify products and orders integration
• Sentiment Analysis: Automated customer sentiment detection
• Customization: AI personas and training optimization

MEJ Support AI Use Cases

• Customer support ticket management
• Help desk operations
• IT service management
• Client communication management
• Support team collaboration
• Customer query resolution tracking

Macha AI Use Cases

• Automating customer support tickets
• Managing multilingual customer inquiries
• Handling WISMO (Where Is My Order) queries
• Processing post-sale support tickets
• Streamlining pre-sales queries
• Scaling customer service operations
• Managing order tracking and updates
• Processing cancellation requests

MEJ Support AI FAQs

• What channels of communication does the MEJ Support AI utilize?

  MEJ Support AI utilizes chatbots, email, social media, and voice interfaces to engage with customers, ensuring a seamless support experience across different communication platforms.
• Can Support AI categorize tickets according to priority?

  Yes, Support AI can categorize tickets according to priority after implementing the Categories shown in Tutorials.
• What is the minimum and maximum time for a response to a submitted ticket?

  The response time for a ticket is generally within 2 hours from submission, though this may vary based on ticket priority.

Macha AI FAQs

• What is the maximum number of replies included in the Plus plan?

  The Plus plan includes up to 2000 replies per month.
• Is the pricing based per agent or per account?

  Pricing is account-level, not per agent.
• What languages does the AI support?

  The AI supports responses in over 80 languages.
• Does Macha AI integrate with Shopify?

  Yes, Macha AI integrates with both Shopify products and orders.

Uptime Monitor

Uptime Monitor