What is Gentrack?
Gentrack delivers comprehensive technology solutions tailored for the utilities industry, helping energy suppliers, water distribution companies, and energy networks optimize their operations. The platform enables organizations to drive down cost-to-serve while developing innovative business models that enhance customer engagement and financial management.
With a cloud management platform that runs natively on AWS and a utilities best practice library built from 35+ years of industry experience, Gentrack offers pre-configured customer journeys and a rich ecosystem of applications. The composable architecture supports rapid prototyping and innovation, allowing utilities to transform user experiences with world-leading customer journeys while managing distributed energy resources effectively.
Features
- Cloud Management Platform: Runs natively on AWS for scalable utility operations
- Utilities Best Practice Library: 35+ years of experience packaged into pre-configured customer journeys
- Composable Architecture: Enables rapid prototyping and innovation through modular applications
- End-To-End Offering: Comprehensive solutions covering customer engagement, billing, finance, and debt management
- Distributed Energy Resource Management: Tools for managing modern energy distribution networks
Use Cases
- Reducing operational costs for energy suppliers
- Transforming customer experiences in water distribution
- Rapid prototyping of new utility services and business models
- Managing distributed energy resources for energy networks
- Implementing pre-configured customer journeys based on industry best practices
