command.ai - AI-Powered User Experience and Support Platform

command.ai AI-Powered User Experience and Support Platform

Contact for Pricing

#user onboarding
#product tours
#Customer Experience
#in-app guidance
#Support Automation
#co-browsing

What is command.ai?

Command.ai delivers a comprehensive suite of AI-powered tools designed to enhance user experience and customer support. The platform combines intelligent nudges for product teams with an AI support agent for customer experience teams, enabling organizations to provide personalized guidance and assistance at scale.

The platform features two main components: AI-Guided Nudges for product and growth teams, which includes product tours, surveys, and in-app help, and an AI Support Agent for support and CX teams, offering co-browsing capabilities and personalized response management with hallucination controls.

Features

AI-Guided Nudges: Personalized product tours and in-app guidance
AI Support Agent: Automated customer support with co-browsing capabilities
Content Management: Multiple source integration with unlimited content capacity
Targeting System: Advanced behavioral and intent-based targeting
Analytics Dashboard: Comprehensive engagement and performance tracking
Security Compliance: SOC 2 Type II certification and GDPR compliance

Use Cases

Product onboarding and user guidance
Customer support automation
In-app help and documentation
User feedback collection
Feature announcement distribution
Customer experience optimization

FAQs

What security certifications does Command.ai have?

Command.ai has obtained three SOC 2 certifications (security, privacy, and availability) and is GDPR Ready.
Can Command.ai be self-hosted?

Yes, Command.ai offers self-hosting options for airgapped environments where no outgoing network requests are needed.
What AI models does Command.ai support?

Command.ai supports multiple AI models including GPT-3.5, GPT-4, and GPT-4-Turbo with system prompt override capabilities.