Top AI tools for Customer Experience Manager

Octane AI is a powerful quiz platform for Shopify stores that helps collect zero-party data, recommend products, and personalize marketing through interactive quizzes and surveys. The platform integrates with major e-commerce tools to drive higher conversions and AOV.

• Freemium
• From 50$

Centiment is a market research platform offering an audience panel, survey creation tools, customer experience management, and research services to help businesses gather actionable insights.

• Contact for Pricing

SurveyStatz is a versatile survey software that lets you create, distribute, and analyze dynamic questionnaires with ease. It offers a free account for smaller surveys and affordable professional upgrades.

• Freemium

Harmonize.ai is a consumer insights platform aggregating customer feedback from diverse online sources, using AI to provide actionable insights for product, CX, and marketing improvements.

• Free Trial

Eagle Eye empowers businesses to deliver real-time, personalized marketing and loyalty experiences across multiple channels using advanced AI-driven solutions.

• Contact for Pricing

parcelLab is an AI-powered platform that transforms post-purchase journeys—including delivery and returns—into personalized experiences to boost customer satisfaction, increase conversions, and drive lifetime value for eCommerce businesses.

• Contact for Pricing

June is a comprehensive Product & Customer Analytics Software that helps B2B SaaS companies prevent churn and improve customer retention through detailed user behavior analysis and proactive customer success strategies.

• Contact for Pricing

Howazit is an AI-powered customer experience platform that collects feedback, measures customer satisfaction, and provides actionable insights to enhance business performance through interactive chatbots and comprehensive analytics.

• Contact for Pricing

Coho AI is a personalization platform that helps businesses identify valuable customers, automate user segmentation, and deliver personalized experiences to increase revenue and customer lifetime value.

• Contact for Pricing

Wavechat is an AI-powered customer service solution that provides 24/7 automated live chat support, eliminating the need for expensive support teams.

• Contact for Pricing

Tagado enables data-driven organizations to leverage unstructured customer feedback and proactively convert them into a real-time understanding of customer perception. It offers a holistic solution to track and analyze customer feedback from various sources.

• Contact for Pricing

SurveyAnalytics offers an AI-driven research platform for designing, distributing, and analyzing surveys with advanced analytics and reporting features. It is tailored for enterprises seeking actionable insights to drive business decisions.

• Free Trial

FrontRace leverages AI analytics to provide actionable sales, retention, and workflow insights from live business data, helping organizations optimize performance and drive revenue growth.

• Contact for Pricing

Faraday is an AI-powered platform that enables data science and engineering teams to build predictive customer experiences through automated machine learning, data integration, and deployment solutions.

• Contact for Pricing

SMG Ignite is an AI-native platform that empowers brands to transform customer, employee, and brand experiences through real-time insights and strategic recommendations. Designed for restaurants, retail, hospitality, and more, Ignite enables data-driven decisions across the entire experience journey.

• Contact for Pricing

Replio is an AI-powered platform that converts traditional surveys into dynamic conversational interviews, enabling efficient research, automated analysis, and scalable customer feedback collection.

• Free Trial
• From 40$

FitEz provides AI-powered size recommendations for online fashion retailers to reduce size-related returns and enhance customer confidence.

• Contact for Pricing

Re-View is an AI-powered video survey platform that enables organizations to collect and analyze emotional responses through video surveys, offering automatic insights and transcription services.

• Freemium
• From 59$

Awaken offers AI-driven solutions for contact centers, focusing on quality assurance, customer satisfaction, and operational efficiency through tools like real-time agent assist and conversational analytics.

• Free Trial

Klaviyo is a unified marketing automation platform that enables personalized customer experiences through email, SMS, mobile push notifications, and reviews, powered by real-time data and AI-driven insights.

• Freemium
• From 45$

QueryPal Resolve is an AI-powered customer support solution that provides instant ticket resolution by automatically generating referenced draft responses within Zendesk, Freshdesk, and Intercom platforms.

• Usage Based
• From 499$

AiChat is a comprehensive AI-powered conversational platform that offers marketing, sales, and customer service solutions across multiple chat channels, helping businesses automate 91% of enquiries and drive 3x more sales conversion.

• Contact for Pricing

XStak is an AI-powered retail operating system offering omnichannel commerce, marketing, payments, and business intelligence tools for next-generation retailers on a usage-based pricing model.

• Usage Based

Aceyus provides a real-time dashboard, Aceyus VUE, to centralize contact center metrics, offering call center analytics, omnichannel reporting, and customer journey insights for better decision-making.

• Contact for Pricing

Enterpret is a customer feedback intelligence platform that automatically unifies and categorizes feedback to capture the Voice of the Customer, helping companies build products customers love and drive revenue.

• Contact for Pricing

[24]7.ai provides an AI-powered omnichannel CX platform, the [24]7 Engagement Cloud, designed to enhance customer interactions and improve contact center performance.

• Contact for Pricing

Enalito is an AI-powered ecommerce marketing platform that combines personalization, automation, and analytics to boost sales and enhance customer engagement through smart segmentation and omnichannel marketing.

• Freemium

Kiwi Sizing offers AI-powered size charts and recommenders for Shopify stores, utilizing machine learning to reduce returns and enhance customer experience.

• Freemium
• From 7$

TechSee's Sophie AI platform leverages visual, multimodal AI and augmented reality to transform customer service experiences across industries, enabling remote visual support, AI-guided troubleshooting, and automated customer interactions.

• Contact for Pricing

DataOrb is an AI-powered platform designed to transform customer interactions into revenue growth opportunities by leveraging AI for deep analysis across customer touchpoints.

• Contact for Pricing

Birdie.ai is an AI platform that centralizes and analyzes customer feedback from various sources, providing actionable insights to improve customer experience and product development.

• Contact for Pricing

Churn360 is an AI-powered customer success platform designed for B2B SaaS companies that transforms data into actionable insights to reduce churn and improve customer retention.

• Contact for Pricing

INSTANDA is a cloud-native, API-first, no-code insurance platform that empowers insurers to rapidly design, launch, and manage hyper-personalized products with enhanced operational efficiency and flexibility.

• Contact for Pricing

8x8 offers an integrated cloud communication platform combining contact center, unified communication, and CPaaS APIs with AI to optimize customer journeys and team collaboration.

• Contact for Pricing

An AI-powered platform that collects, analyzes, and prioritizes customer feedback from 125+ sources, offering automated insights, surveys, and real-time monitoring for product and CX teams.

• Free Trial

Akira is an AI-powered reputation management platform that helps multi-unit brands automate their feedback, review, and listing management to deliver comprehensive business insights.

• Paid
• From 50$

Blizzfull provides restaurants with a comprehensive AI-powered online ordering and marketing platform, offering custom websites, loyalty systems, seamless ordering, and automated customer engagement.

• Contact for Pricing

Antavo is an AI-powered loyalty platform designed to help businesses build and manage sophisticated customer loyalty programs, enhancing retention and engagement.

• Contact for Pricing

Improve e-commerce engagement and sales with Zevi's AI-driven search and chat solutions.

• Usage Based
• API

Sindo automates review collection, manages online reputation using AI, and helps turn customers into brand advocates for business growth.

• Free Trial
• From 49$

Notably AI is an end-to-end AI research platform that helps teams transform qualitative data into actionable insights through AI-powered analysis, automated workflows, and collaborative research tools.

• Freemium
• From 25$

Recommend is an AI-driven platform that helps e-commerce businesses increase revenue and drive conversions by delivering personalised shopping experiences to every customer.

• Free Trial
• From 77$

TaskUs offers outsourced digital services, including AI Operations and Agentic AI Consulting, to help innovative technology companies manage and scale their AI initiatives.

• Contact for Pricing

Netcore Cloud provides an AI-powered platform for customer engagement, personalization, and omnichannel communication, designed to boost conversions and retention across various industries.

• Contact for Pricing

Gentrack provides technology solutions for utilities sectors including energy suppliers, water distribution, and energy networks, focusing on cost reduction, customer experience transformation, and rapid innovation through a composable architecture and cloud-native platform.

• Contact for Pricing

ConvoQ AI is an advanced contact center solution that utilizes artificial intelligence to transform customer conversations into actionable insights, helping businesses improve customer service and agent performance.

• Contact for Pricing

Klynk is a customer success platform that combines AI-driven insights with human expertise to enhance customer retention and reduce churn through predictive analytics and personalized success strategies.

• Contact for Pricing

Fit Finder by Fit Analytics uses advanced machine learning to deliver precise size and fit recommendations for apparel retailers, reducing return rates and increasing conversions. This scalable solution personalizes the online shopping experience based on shopper preferences, sales and returns data, and a vast database of body models.

• Contact for Pricing

Airkit.ai provides AI-powered agents designed for eCommerce, resolving customer inquiries instantly and improving customer experience. These agents integrate seamlessly with existing systems to enhance customer support.

• Contact for Pricing

Convas is a customer feedback management platform that helps SaaS companies and startups gather, organize, and prioritize customer feedback to build better products and maintain stronger customer relationships.

• Freemium
• From 15$