Top AI tools for Customer Experience Manager

BotDistrikt is a comprehensive chatbot platform that enables businesses to create AI-powered, personality-driven virtual assistants for customer engagement and lead qualification, handling over 25 million conversations monthly.

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Flyfish.ai provides multimodal AI search capabilities for e-commerce brands, enhancing product discovery through visual, voice, multilingual, and text search to boost digital commerce revenue.

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Made With Intent provides automated insight into every visitor's intent, enabling online retailers to adapt experiences and influence purchase intent by an average of 24%.

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Pinakyne leverages advanced AI agents to automate and personalize debt collection for financial institutions, enabling faster recovery rates and reduced operational costs.

• Freemium
• From 4$

EdgeTier is an AI-powered conversation intelligence platform that helps customer support teams improve their service quality through real-time message analysis, anomaly detection, and agent coaching.

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FitEz provides AI-powered size recommendations for online fashion retailers to reduce size-related returns and enhance customer confidence.

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Dotdigital is an AI-powered customer experience and marketing automation platform designed to help businesses deliver personalized campaigns across email, SMS, web, and more.

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8x8 offers an integrated cloud communication platform combining contact center, unified communication, and CPaaS APIs with AI to optimize customer journeys and team collaboration.

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Portals.co is an AI-powered customer feedback platform that uses intelligent popups and forms to collect and analyze user feedback, simulating personalized customer interviews.

• Free Trial
• From 30$

AttentionKart is an AI-powered analytics platform that provides real-time customer behavior insights and emotion monitoring for retail, automotive, educational, and workspace environments.

• Paid
• From 35$

Kimola is an AI-powered market research platform designed for SMBs to analyze customer feedback from various sources, uncovering needs, sentiments, and trends without manual effort.

• Freemium
• From 199$

User Evaluation is an AI-powered platform that transforms customer data into actionable insights through advanced transcription, analysis, and reporting tools, supporting 57+ languages and multiple data formats.

• Freemium
• From 19$

An AI-powered platform that collects, analyzes, and prioritizes customer feedback from 125+ sources, offering automated insights, surveys, and real-time monitoring for product and CX teams.

• Free Trial

Thematic is an AI-powered platform that analyzes open-ended text feedback, transforming it into actionable insights to improve customer experience and drive business growth.

• Free Trial

Aptitude is an AI-powered research platform that automates customer interviews, enabling companies to conduct and analyze conversations with hundreds of customers simultaneously, delivering the depth of qualitative research at survey-level scale.

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Monocle is an AI-powered platform that helps brands optimize their incentive strategies through personalized offers, increasing revenue by up to 30% through smart, data-driven personalization.

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DataOrb is an AI-powered platform designed to transform customer interactions into revenue growth opportunities by leveraging AI for deep analysis across customer touchpoints.

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Boutiq is an AI-powered video shopping platform for Shopify stores that brings personal, human-touch retail experiences to eCommerce through live video calls and clienteling features.

• Paid
• From 90$

Rulebase provides fintech customer service teams with an AI co-pilot for real-time agent support, automated QA, and compliance monitoring across all interactions.

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Growcado is a comprehensive personalization platform that combines headless CMS capabilities with customer behavior tracking and segmentation to deliver tailored content experiences that boost engagement and drive conversions.

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Enalito is an AI-powered ecommerce marketing platform that combines personalization, automation, and analytics to boost sales and enhance customer engagement through smart segmentation and omnichannel marketing.

• Freemium

AgentBridge by Sonata Software empowers organizations to build, deploy, and manage intelligent AI agents for enterprise-scale automation, accelerating digital transformation with no-code tools, modular architecture, and robust compliance.

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Lina Chat is an AI-powered customer support solution that converts support documentation into intelligent chatbots, providing 24/7 automated customer assistance and instant responses to common queries.

• Freemium
• From 20$

Sprig AI captures and analyzes product experience data in real-time, surfacing actionable insights for smarter, faster product decisions.

• Freemium

ReplyGenius is an AI-powered customer review analysis tool that transforms feedback from Amazon, Trustpilot, Google Play, and Google Maps into actionable business intelligence within 30 seconds.

• Usage Based
• From 18$

Juno AI enables teams to generate synthetic customer profiles and conduct instant, AI-driven user testing for actionable product and marketing feedback.

• Freemium

Sentavis is an AI-powered sentiment analysis platform that aggregates and analyzes customer feedback across multiple platforms to provide actionable business insights and recommendations.

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Frame AI is an enterprise platform that transforms unstructured customer data like calls, emails, and chat transcripts into actionable intelligence using advanced AI and natural language processing.

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Birdie.ai is an AI platform that centralizes and analyzes customer feedback from various sources, providing actionable insights to improve customer experience and product development.

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Eagle Eye empowers businesses to deliver real-time, personalized marketing and loyalty experiences across multiple channels using advanced AI-driven solutions.

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Sociate AI is a fashion-focused AI platform that enhances e-commerce search using conversational AI, real-time trend analysis, and dynamic personalization, leading to significant conversion uplifts.

• Paid
• From 592$

[24]7.ai provides an AI-powered omnichannel CX platform, the [24]7 Engagement Cloud, designed to enhance customer interactions and improve contact center performance.

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Convas is a customer feedback management platform that helps SaaS companies and startups gather, organize, and prioritize customer feedback to build better products and maintain stronger customer relationships.

• Freemium
• From 15$

Informizely is a customer feedback platform using AI-assisted surveys to gather insights from websites, web apps, and emails. It helps improve websites, products, services, and conversion rates through targeted feedback collection.

• Free Trial
• From 135$

Voxpopme is an AI-powered qualitative research platform that combines video surveys, live interviews, and UX research tools to deliver insights 60x faster at 3% of traditional costs.

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WhyHive is an AI-powered data analysis platform that simplifies the process of analyzing surveys, sales data, and customer feedback through automated text analysis and intuitive chart generation.

• Freemium
• From 29$

My AskAI is a comprehensive AI customer support solution that creates customized support agents capable of handling customer queries automatically, integrating with existing tools like Zendesk and Intercom while reducing support costs and response times.

• Freemium
• From 60$

Divinate is an AI-powered platform that streamlines user research analysis by automatically transcribing, tagging, and extracting themes from research sessions, helping teams make better product decisions faster.

• Freemium
• From 30$

Wondering is an AI-powered user research platform that enables teams to conduct and analyze user interviews, prototype tests, surveys, and website tests in 50+ languages, delivering insights 16x faster than traditional methods.

• Freemium
• From 149$

ApexScore utilizes Behavioral Science-Trained AI to analyze customer motivations, providing data-driven teams with prescriptive intelligence for improved customer acquisition, growth, and retention strategies.

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Antavo is an AI-powered loyalty platform designed to help businesses build and manage sophisticated customer loyalty programs, enhancing retention and engagement.

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Quant is an advanced AI agent platform that leverages machine learning to revolutionize customer interactions and deliver actionable business insights through comprehensive analysis of customer conversations.

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SightMill is a customer experience platform designed to help businesses gather, analyze, and act on customer feedback through various survey methods like NPS, CSAT, and CES.

• Free Trial

The Rx Platform™ leverages AI to help brands proactively manage their reputation, predict potential PR crises, and foster genuine customer connections through empathy, honesty, and authentic investment.

• Paid
• From 500$

Chattermill uses AI to analyze customer feedback from various sources, providing granular insights to improve customer experience and drive revenue.

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Textrics is an AI-powered text analytics suite designed to extract insights like sentiment, tags, and topics from unstructured text, featuring sarcasm detection for enhanced accuracy. It simplifies complex data analysis for businesses through NLP and ML.

• Paid
• From 499$

Re-View is an AI-powered video survey platform that enables organizations to collect and analyze emotional responses through video surveys, offering automatic insights and transcription services.

• Freemium
• From 59$

Liberate is an AI-powered voice solution that transforms customer service through automated, multilingual call handling and claims processing, enabling 24/7 support with human-like conversations.

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SocialHub.AI is an integrated marketing cloud platform that combines CRM, CDP, and MA capabilities using AI-Agents, Cloud-Native, and Web3 technologies to enhance brand-consumer interactions across multiple channels.

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Optimizely empowers businesses to create, test, analyze, and personalize digital experiences at scale using AI technology. The platform accelerates content creation, marketing, and experimentation to deliver measurable business impact.

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