Churn360 - The Ultimate Platform to Retain & Expand Customers

Churn360 The Ultimate Platform to Retain & Expand Customers

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#customer success
#SaaS
#churn reduction
#customer retention
#Customer Journey
#health scoring

What is Churn360?

Churn360 serves as a comprehensive customer success platform that provides unprecedented 360-degree visibility of customer interactions by integrating with various customer support tools. The platform offers sophisticated features including customer journey mapping, health scoring, and automated customer success processes.

The solution combines AI-powered insights with pre-configured Health KPIs, enabling businesses to monitor customer health, automate retention processes, and manage customer relationships effectively. With one-day integration capabilities and zero developer time requirements, Churn360 streamlines customer success operations while providing valuable insights for reducing churn and improving revenue retention.

Features

360° Customer View: Complete integration with third-party business software
Health Score Monitoring: Real-time tracking of customer churn likelihood
Customer Journey Mapping: Track progression from onboarding to advocacy
Automated Plays: Template-based customer success process automation
Campaign Management: Personalized NPS, CES, and CSAT surveys
Push Notifications: Real-time customer engagement capabilities
Custom Segmentation: Group customers based on similar attributes
Workspace Dashboard: Personalized CSM dashboard

Use Cases

Customer Retention Management
Subscription Renewal Tracking
Customer Onboarding Automation
Upsell Opportunity Identification
Customer Health Monitoring
Customer Journey Optimization
Customer Feedback Collection

FAQs

How long does it take to integrate Churn360?

Churn360 requires only 1 day for integration and onboarding, with zero developer time required.
What types of surveys can I send through Churn360?

Through Churn360, you can send NPS (Net Promoter Score), CES (Customer Effort Score), and CSAT (Customer Satisfaction) surveys.
What kind of insights does the AI provide?

The AI provides actionable insights to decipher vast customer data, helping identify at-risk customers and opportunities for retention and growth.