Eclipse AI - Turn Customer Feedback Into Actionable Insights

Eclipse AI Turn Customer Feedback Into Actionable Insights

Freemium

From 171$

Home: https://eclipse-ai.com

#customer feedback
#Analytics
#Sentiment analysis
#Customer Experience
#Voice of Customer
#Feedback Management

Visit Eclipse AI

What is Eclipse AI?

Eclipse AI is an advanced customer feedback analytics platform that transforms scattered customer data into unified, actionable insights. The platform seamlessly consolidates feedback from various touchpoints, including surveys, third-party review sites, and audio/video calls, into a single comprehensive dashboard.

Powered by artificial intelligence, Eclipse AI analyzes customer feedback to generate real-time insights, predict customer behavior, and directly link feedback to key performance indicators. The platform has demonstrated significant results for businesses, including 60% improvement in CX metrics and a 45% reduction in customer churn.

Features

Unified Dashboard: Consolidates feedback from multiple sources in one platform
AI-Powered Analysis: Generates real-time actionable insights from customer feedback
Multi-Source Integration: Connects with surveys, review sites, and audio/video calls
Sentiment Analysis: Tracks and analyzes customer sentiment trends over time
Custom Dashboards: Configurable views for surveys, reviews, and call analytics
Automated Reporting: Saves 20+ hours monthly on manual analysis

Use Cases

Customer Experience Optimization
Customer Churn Prevention
Voice of Customer Analysis
Customer Feedback Management
Customer Satisfaction Monitoring
Performance Metric Tracking

FAQs

Can I use Eclipse AI for free?

Yes, there's a free plan available. You can start with a 30-day Professional plan trial, after which you can choose to continue with a paid plan or switch to the Free plan.
What are the billing options?

You can pay monthly or annually, with annual payments offering a 30% discount compared to monthly payments.
How long does onboarding take?

Onboarding takes just a few clicks and comes with no fee. You'll be assigned a dedicated onboarding specialist for personalized support during your first 30 days.