What is Eclipse AI?
Eclipse AI is an advanced customer feedback analytics platform that transforms scattered customer data into unified, actionable insights. The platform seamlessly consolidates feedback from various touchpoints, including surveys, third-party review sites, and audio/video calls, into a single comprehensive dashboard.
Powered by artificial intelligence, Eclipse AI analyzes customer feedback to generate real-time insights, predict customer behavior, and directly link feedback to key performance indicators. The platform has demonstrated significant results for businesses, including 60% improvement in CX metrics and a 45% reduction in customer churn.
Features
- Unified Dashboard: Consolidates feedback from multiple sources in one platform
- AI-Powered Analysis: Generates real-time actionable insights from customer feedback
- Multi-Source Integration: Connects with surveys, review sites, and audio/video calls
- Sentiment Analysis: Tracks and analyzes customer sentiment trends over time
- Custom Dashboards: Configurable views for surveys, reviews, and call analytics
- Automated Reporting: Saves 20+ hours monthly on manual analysis
Use Cases
- Customer Experience Optimization
- Customer Churn Prevention
- Voice of Customer Analysis
- Customer Feedback Management
- Customer Satisfaction Monitoring
- Performance Metric Tracking
FAQs
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Can I use Eclipse AI for free?
Yes, there's a free plan available. You can start with a 30-day Professional plan trial, after which you can choose to continue with a paid plan or switch to the Free plan. -
What are the billing options?
You can pay monthly or annually, with annual payments offering a 30% discount compared to monthly payments. -
How long does onboarding take?
Onboarding takes just a few clicks and comes with no fee. You'll be assigned a dedicated onboarding specialist for personalized support during your first 30 days.
