Anecdote - AI-powered customer feedback analysis and insights platform

Anecdote AI-powered customer feedback analysis and insights platform

What is Anecdote?

A comprehensive customer feedback analysis platform that leverages advanced AI to transform how businesses handle customer insights. The platform centralizes feedback from over 125 sources, including surveys, reviews, support chats, and social media, providing automated analysis through feedback-trained LLMs.

The solution offers real-time monitoring, competitor benchmarking, and automated tagging capabilities, while delivering actionable insights through visual dashboards and alerts. Designed by experts from Meta and Cisco, the platform enables teams to make data-driven decisions faster while improving customer satisfaction and product development.

Features

AI Surveys: Launch and analyze surveys through multiple channels with real-time AI insights
AI Tagging & Prioritization: Automated feedback analysis and categorization
Feedback Search: Instant search across all feedback sources with AI summaries
Competitor Analysis: Benchmark against public competitor feedback
Feedback Alerts: Real-time notifications for specific customer issues
Integration Capability: Connect with 125+ feedback sources
Visual Dashboards: Interactive charts and AI summaries for feedback visualization
Bug Analysis: Automated detection and alerts for product issues

Use Cases

Improving customer satisfaction scores
Informing product roadmap decisions
Monitoring competitor performance
Detecting and addressing customer issues proactively
Building feedback-driven company strategies
Creating customer experience reports
Streamlining cross-company collaboration
Reducing support response times

FAQs

How many languages does Anecdote support?

Anecdote supports the top-40 most popular languages worldwide, including English, Arabic (including dialects), Spanish, Portuguese, and Chinese.
How secure is the data handling?

Anecdote is SOC 2 certified with regular third-party penetration tests. All data is encrypted in transit and at rest, stored in Encrypted S3 bucket and Elastic Search with zero-trust access controls.
How long does it take to set up data sources?

Data sources can be connected with one click, and within a day, the AI will extract and analyze the data, providing AI-tagged categories and actionable insights.