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What is Anecdote?
A comprehensive customer feedback analysis platform that leverages advanced AI to transform how businesses handle customer insights. The platform centralizes feedback from over 125 sources, including surveys, reviews, support chats, and social media, providing automated analysis through feedback-trained LLMs.
The solution offers real-time monitoring, competitor benchmarking, and automated tagging capabilities, while delivering actionable insights through visual dashboards and alerts. Designed by experts from Meta and Cisco, the platform enables teams to make data-driven decisions faster while improving customer satisfaction and product development.
Features
- AI Surveys: Launch and analyze surveys through multiple channels with real-time AI insights
- AI Tagging & Prioritization: Automated feedback analysis and categorization
- Feedback Search: Instant search across all feedback sources with AI summaries
- Competitor Analysis: Benchmark against public competitor feedback
- Feedback Alerts: Real-time notifications for specific customer issues
- Integration Capability: Connect with 125+ feedback sources
- Visual Dashboards: Interactive charts and AI summaries for feedback visualization
- Bug Analysis: Automated detection and alerts for product issues
Use Cases
- Improving customer satisfaction scores
- Informing product roadmap decisions
- Monitoring competitor performance
- Detecting and addressing customer issues proactively
- Building feedback-driven company strategies
- Creating customer experience reports
- Streamlining cross-company collaboration
- Reducing support response times
FAQs
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How many languages does Anecdote support?
Anecdote supports the top-40 most popular languages worldwide, including English, Arabic (including dialects), Spanish, Portuguese, and Chinese. -
How secure is the data handling?
Anecdote is SOC 2 certified with regular third-party penetration tests. All data is encrypted in transit and at rest, stored in Encrypted S3 bucket and Elastic Search with zero-trust access controls. -
How long does it take to set up data sources?
Data sources can be connected with one click, and within a day, the AI will extract and analyze the data, providing AI-tagged categories and actionable insights.
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