What is Tomato.ai?
Tomato.ai provides an advanced AI solution designed to enhance communication in call centers. It utilizes an AI-powered voice filter to perform real-time accent neutralization, making offshore agents' speech clearer and more easily understood by customers. This technology softens various accents, such as Indian and Filipino, enabling agents to sound more like native speakers without altering their unique voice characteristics or speech rhythm. The primary goal is to improve intelligibility and reduce customer frustration during calls.
Beyond accent softening, Tomato.ai incorporates noise cancellation capabilities to eliminate common background sounds found in call center environments or work-from-home setups, such as other agents talking, children, or pets. The tool also works to improve overall voice quality by addressing issues like choppiness or breathiness, resulting in a clearer and more professional sound. By improving agent intelligibility and call quality, Tomato.ai aims to boost customer satisfaction, increase sales conversions, reduce agent turnover due to accent-related abuse, and expand the potential hiring pool for call centers.
Features
- Accent Softening (Beta): Neutralizes agent accents in real-time to improve clarity for customers.
- Noise Cancellation: Removes background noises from calls (e.g., other agents, pets, children).
- Voice Quality Improvement: Enhances agent voice clarity, addressing issues like breathiness or choppiness.
- Voice Preservation: Softens accents while maintaining the agent's natural voice and speech rhythm.
- Real-Time Processing: Applies voice filtering instantly as the agent speaks.
- Multi-Accent Support: Works with various accents including Indian, Filipino, Haitian, and Pakistani.
Use Cases
- Improving Customer Satisfaction (CSAT) in call centers.
- Reducing agent churn in offshore call centers.
- Increasing sales conversion rates for call center agents.
- Expanding the hiring pool for call centers by overcoming accent barriers.
- Enhancing communication clarity for Business Process Outsourcing (BPO) call centers.
- Optimizing voice interactions for Enterprise call centers.
- Reducing costs by enabling more effective offshoring.
FAQs
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What accents does Tomato.ai support?
Tomato.ai softens multiple accents, including Indian, Filipino, Haitian, and Pakistani, among others. -
How does Tomato.ai affect the agent's voice?
It softens the accent while preserving the natural voice and rhythm of the speaker, making them sound clearer without fundamentally changing their voice. -
Does Tomato.ai remove background noise?
Yes, it includes noise cancellation technology to remove common background noises from call centers or work-from-home environments, like other agents talking, pets, or children. -
Is Tomato.ai compliant with security and privacy standards?
The Pro Plan is SOC 2 Type II and HIPAA compliant, and meets PCI-DSS requirements. Enterprise plans offer access to compliance reports.
