ChatBees - 10x Support Automation with AI-Powered Customer Support Solution

ChatBees 10x Support Automation with AI-Powered Customer Support Solution

Usage Based

From 49$

Home: https://www.chatbees.ai

Categories:

Social:

#knowledge graphs
#ticket resolution
#Support Automation
#Chatbot
#enterprise search
#help desk

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What is ChatBees?

ChatBees delivers advanced customer support automation through sophisticated Knowledge Graph technology and AI-driven ticket resolution. The platform seamlessly integrates with popular ticket systems like HubSpot and transforms historical support data into actionable insights.

The system continuously learns from internal knowledge bases including PDFs, documents, web help centers, Notion, Confluence, and Google Drive, ensuring up-to-date support capabilities. Through automatic ticket analysis and research, ChatBees provides support agents with intelligent insights directly within their ticket system interface.

Features

Knowledge Graph Generation: Builds insights from historical tickets and knowledge bases
AI-Powered Analysis: Automatic ticket categorization and resolution suggestions
Multi-Source Integration: Connects with HubSpot, Notion, Confluence, and Google Drive
Automated Updates: Periodically refreshes AI knowledge base
Support Agent Copilot: Provides actionable insights within ticket system
Multi-Language Support: Handles tickets in multiple languages
Neural Reranking: Advanced ticket prioritization system
Usage Analytics: Detailed performance tracking and insights

Use Cases

Customer support ticket automation
Support knowledge base integration
Lead identification from support interactions
Enterprise search optimization
Support agent assistance
Ticket resolution time reduction
Knowledge management automation

FAQs

How is AI used for customer support and ticket resolution?

ChatBees uses AI to build Knowledge Graphs from historical tickets and knowledge bases. AI is then used to verify and combine these information to produce a set of actionable insights.

How does AI categorize support tickets?

ChatBees uses state-of-the-art generative models to automatically categorize support tickets.

What are the benefits of AI customer support, for customers?

Faster resolution time for customer support, consistent high-quality support, and reduction of human error resulting in increased customer satisfaction. ChatBees deflects common inquiries and generate actionable insights for complex tickets that require human-in-the-loop intervention.

How does ChatBees Pay-as-you-go work?

ChatBees provides a pay-as-you-go model for API usage, allowing you to develop your application with ChatBees API without any minimum or monthly fees.