Top AI Tools for IT Support Specialist

• 

  Amanu
  Turn your team chat into an intelligent knowledge base

  

  Amanu is an AI chat assistant that learns from your messages, documents, meetings to answer questions just like an experienced colleague. It helps to convert team chats into an intelligent knowledge base and provides 24/7 support.

  Pricing:

  Paid

  Starts from 29$
  Key Features:

  • Learn from messages: Amanu learns from your team chats and meetings.
  • Learn from documents and recordings: It can interpret information from various sources.
  • Keeps track of information: It remembers all threads, messages, and snippets and retrieves them as needed.
  • Respects privacy: It only sees and remembers messages it is invited to.
  Use Cases:

  • Onboarding new teammates
  • Creating a knowledge base from team chats
  • Answering technical and product related questions
  • Retrieving lost or forgotten information
  More details Visit Amanu

• 

  Rezolve.ai
  Empower your IT support with Rezolve.ai AITSM

  

  Rezolve.ai is a Generative AI-powered Employee Service Desk that integrates with Microsoft Teams for immediate support and IT service management.

  Pricing:

  Free Trial
  Key Features:

  • GenAI-Enabled Agile Knowledge Management: A robust intelligence repository for support teams.
  • No-Code Automation: Streamlines operations and eradicates mundane tasks.
  • Dynamic Scalability and Resilience: Flexible and robust service management that adapts to challenges.
  • Real-Time Notifications & Updates: Keeps team informed without leaving Teams environment.
  Use Cases:

  • Automating Helpdesk tasks
  • Providing Tier 1 support
  • Empowering teams with self-service platforms.
  More details Visit Rezolve.ai

• 

  Inbenta
  Automate Conversational Experiences with AI

  

  Inbenta is a unified AI platform that provides conversational AI solutions with +99% accuracy, helping businesses automate customer support and enhance digital experiences through intelligent automation and human-like interactions.

  Pricing:

  Contact for Pricing
  Key Features:

  • Blended AI Technology: Combines proprietary AI with generative AI capabilities
  • Multilingual Support: Handles 100+ native languages with live translation
  • Omnichannel Integration: Connects with social media, messaging apps, and CRMs
  • Knowledge Management: AI-enabled knowledge base for efficient information delivery
  • Interactive Learning: Product videos and click-through tutorials for customer self-service
  • Advanced Analytics: Complete analysis of user questions and behavior
  • Agent Assist: Real-time escalation and multi-touch digital workflows
  • Secure Governance: Auditable AI responses and compliance monitoring
  Use Cases:

  • Customer Service Automation
  • IT Helpdesk Support
  • HR and Employee Services
  • Marketing and Sales Enhancement
  • Digital Transformation Projects
  • Employee Onboarding
  • Knowledge Base Management
  • Customer Experience Optimization
  More details Visit Inbenta

• helpmee.ai
  Unlock digital independence with AI-guided tech support

  

  helpmee.ai is an AI-powered tech support platform that provides voice-enabled conversations and screen sharing to guide seniors through computer tasks in 50+ languages, available 24/7.

  Pricing:

  Freemium
  Key Features:

  • AI Vision Technology: Advanced image recognition powered by Claude 3.5 Sonnet
  • Voice Integration: Natural voice-enabled conversations for easy interaction
  • Screen Sharing: Real-time visual guidance for technical support
  • Multilingual Support: Available in 50+ languages
  • 24/7 Availability: Round-the-clock tech assistance
  • Cross-Platform Compatibility: Works on both Windows and macOS
  Use Cases:

  • Senior tech support
  • Daily computer task assistance
  • Digital literacy development
  • Remote technical guidance
  • Family tech support automation
  • Computer troubleshooting
  More details Visit helpmee.ai

• 

  AskJack
  Instant work answers, powered by AI, answered in Slack

  

  AskJack is an AI-powered company knowledge base that connects to business apps and provides instant answers through Slack, helping organizations break down knowledge silos and boost productivity.

  Pricing:

  Freemium

  Starts from 10$
  Key Features:

  • App Integration: Connects with Google Drive, Notion, Confluence, Jira and other business apps
  • Slack Integration: Direct question-answering within Slack channels or private messages
  • File Management: Support for file uploads and website content integration
  • AI-Powered Search: Generates instant answers using AI across all connected sources
  • Source Attribution: Provides reference sources for all answers
  • Custom Access Control: Flexible control over information sharing and access
  Use Cases:

  • HR onboarding and policy management
  • IT support and troubleshooting
  • Operations procedure documentation
  • Customer service knowledge base
  • Legal document search and compliance
  • Employee self-service information access
  • Cross-departmental knowledge sharing
  More details Visit AskJack

• 

  ChatBees
  10x Support Automation with AI-Powered Customer Support Solution

  

  ChatBees is an AI-powered customer support platform that builds Knowledge Graphs from historical tickets and internal knowledge bases to automate and reduce ticket resolution time by up to 52%.

  Pricing:

  Usage Based

  Starts from 49$
  Key Features:

  • Knowledge Graph Generation: Builds insights from historical tickets and knowledge bases
  • AI-Powered Analysis: Automatic ticket categorization and resolution suggestions
  • Multi-Source Integration: Connects with HubSpot, Notion, Confluence, and Google Drive
  • Automated Updates: Periodically refreshes AI knowledge base
  • Support Agent Copilot: Provides actionable insights within ticket system
  • Multi-Language Support: Handles tickets in multiple languages
  • Neural Reranking: Advanced ticket prioritization system
  • Usage Analytics: Detailed performance tracking and insights
  Use Cases:

  • Customer support ticket automation
  • Support knowledge base integration
  • Lead identification from support interactions
  • Enterprise search optimization
  • Support agent assistance
  • Ticket resolution time reduction
  • Knowledge management automation
  More details Visit ChatBees