Floatbot - Elevating Customer, Agent, and Employee Experience with Conversational AI Agents + Copilot

Floatbot Elevating Customer, Agent, and Employee Experience with Conversational AI Agents + Copilot

What is Floatbot?

Floatbot is a comprehensive platform designed to enhance customer, agent, and employee experiences through advanced conversational AI. It offers a range of solutions, including Voice AI Agents (Voicebots) and Chat AI Agents (Chatbots), which can be deployed across various channels. These AI Agents are powered by Generative AI and can be integrated with various data sources, services, or channels.

The platform also provides a Real-Time Agent Assist feature (Copilot) that guides agents during support or sales calls, offering real-time assistance. Floatbot's UNO platform offers a no-code/low-code environment for building and deploying these conversational AI solutions, enabling faster launch times and simplified maintenance.

Features

Voice AI Agent: End-to-end contact center AI solutions – experience 100% GenAI-powered, human-sounding voicebot that works in real-time.
Chat AI Agent: Omnichannel chatbot across all customer-facing digital channels.
AI Agent Assist (Copilot): Guide your agents during support or sales calls, providing real-time assistance on voice or chat channels.
Floatbot UNO: No-Code, Enterprise-Grade Generative AI Platform.
RAG Cognitive Search: Enable your bots to self-learn from diverse sources like website pages, knowledgebase, PDFs, and Word documents.
Agent M: Powerful enterprise Generative AI-driven Large Language Model or ChatGPT-based Master Agent developer framework.
Speech LLM: Unlock the power of ASR + NLP to deliver real-time, seamless, latency-free conversations.