What is Copianto?
Copianto offers a comprehensive conversational AI platform designed to help businesses enhance customer experiences. It allows companies to create AI agents specifically tailored to their unique business requirements and customer base, facilitating more natural and effective interactions.
The platform supports various communication channels through specialized agents. This includes AI Voice Agents for seamless voice call interactions, AI Live Chat agents deployable as website widgets for easy complaint resolution, integration with WhatsApp and other social media apps for broader reach, and AI Search Agents to provide quick, conversational information retrieval within documentation or applications. Copianto aims to improve customer success, enable sales teams, and serve as a product copilot.
Features
- AI Voice Agent: Integrates into voice calls for real-time assistance.
- AI Live Chat Agent: Provides a floating chat widget for websites and web applications.
- Whatsapp & Social Apps Integration: Enables interaction via WhatsApp and popular social media platforms.
- AI Search Agent: Offers an AI-powered conversational search bar for documentation and applications.
- Personalized AI Agents: Allows building agents tailored to specific business needs.
- Cross-Channel Communication: Supports customer interaction across their preferred channels.
- Custom Model Training: Enables training AI models on specific business data (Paid plans).
- Analytics: Provides insights into customer interactions (Paid plans).
Use Cases
- Enhancing customer support with conversational AI.
- Providing instant answers and solving customer problems.
- Qualifying leads and accelerating sales processes.
- Deploying AI chatbots on websites and applications.
- Engaging customers via WhatsApp and social media.
- Improving information discovery within company documentation.
- Streamlining student and community support for universities.
- Assisting users with basic IT troubleshooting.
- Creating product copilots integrated via API.
