What is Copilot.live?
Copilot.live is a platform designed to create and deploy AI-powered agents, called "Copilots," to automate customer interactions. These agents can be deployed across various channels including websites, WhatsApp, email, and even voice calls. Copilot.live allows businesses to provide instant support, generate leads, assist with shopping, schedule appointments, and improve employee engagement.
The platform utilizes leading AI models such as OpenAI's GPT series and Google's Gemini to deliver human-like interactions. Copilot.live focuses on integrating with your existing systems and data sources, allowing you to train your AI agents with your specific knowledge base. This ensures accurate and relevant responses to customer queries. The platform supports many languages to make businesses can reach to customers globally.
Features
- Website Copilot: AI chatbot for instant support and queries, trained on your website.
- WhatsApp Copilot: Integrate AI capability to WhatsApp and handle queries in real-time.
- Workflow Automation: Automate tasks with Workflows within chat or call.
- Help Desk Copilot: Workspace for your AI and Agents to manage support tickets.
- AI Voice Calling: Enable human-like AI voice call to address call queries.
- Multimodal AI: Uses top providers like OpenAI, Anthropic & more.
- Custom Personality: Align AI tone with your brand's style.
- Customer Analytics: AI sentiment analysis & insights.
- 50+ Languages: Reach globally with multilingual support
Use Cases
- Customer Support
- Lead Generation
- Shopping Assistance
- Appointment Scheduling
- Employee Engagement
FAQs
-
What is Copilot.live and how does it work?
Copilot.live is a platform where you can create chatGPT-enabled chatbots (Copilots) without coding. These chatbots use the data you provide to answer questions and can be embedded on your website for enhanced user engagement. -
Where can I publish or deploy the Copilot?
You can publish your Copilot as a dedicated webpage, embed it on your website, or integrate it with WhatsApp or your phone number. -
Is customization or personalization available for the Copilot?
Yes, you can customize their Copilot using preset themes or by changing the colors of each component if you’re on any of the paid plans. Additionally, the Persona feature allows for more detailed customization of responses. -
How are message credits calculated and charged?
One message credit equals one message sent by the user and one response received from the AI. GPT-4 messages are 10 times costlier than GPT-3.5 messages. Therefore, if you’re using GPT 3.5 as your preferred model to get answers, then you consume 1 credit, whereas, if you choose GPT-4 for the same, it will consume 10 message credits. For AI voice calls, the message credit consumption rates are higher. -
How are the message credits calculated for AI voice calls?
If you're using AI Voice Call, then for GPT-3.5 you will consume 120 credits/ minute; GPT-4o will consume 180 credits/minute; GPT-4 will consume 240 credits/min
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