What is Converso?

Converso provides an AI-powered helpdesk solution designed to streamline customer support operations. It allows businesses to deploy AI Agents trained on their specific data, automating responses to common customer inquiries and freeing up human agents to handle more complex issues.

The platform offers seamless integration with popular communication channels, including WhatsApp, Messenger, SMS, and Webchat. Converso facilitates efficient team collaboration with a unified inbox and features for transferring chats, adding internal notes, and managing conversations across multiple groups.

Features

AI-Powered Automation: Automates first-line customer support with AI Agents trained on your data.
Omnichannel Support: Deploys AI Agents across WhatsApp, Messenger, SMS, and Webchat.
Seamless Human Handover: Transfers complex queries to human agents with full chat context.
Unified Team Inbox: Manages all conversations in one place, regardless of channel.
Lead Generation: AI agent can respond to queries, schedule calls and involve human agents for sales.
Workflow Automation: Automates communication and back-office processes.
Multiple Groups: Creates workspaces for each AI Agent or OpenAI Assistant.
Analytics Dashboard: Track messaging handling and service levels

Use Cases

Automating responses to frequently asked questions.
Providing instant customer support across multiple channels.
Freeing up human agents to focus on complex issues.
Improving customer satisfaction with fast and accurate responses.
Generating leads and scheduling sales calls.
Managing customer conversations as a team.
Automating workflows and integrating with other business systems.

FAQs

What does Converso do?

Converso is an AI powered helpdesk that enables businesses to connect their own AI Agent with a shared team inbox, thereby automating first line customer support and reducing workload for front line agents. AI Agents can be connected to various channels, such as webchat, WhatsApp, SMS, and conversations can be transferred to a human agent in the event that the query is too complex for the AI Agent to manage.Converso also enables outbound conversations via WhatsApp and SMS, managed via the same inbox, for proactive customer engagement.
Why is Converso different?

At Converso, we’ve built our service so that it’s easy for businesses to leverage the increasing power of AI platforms and automation tools. We provide flexibility to build your own tailored agent based on your own data, and connect it with our helpdesk solution. Traditional customer service and helpdesk tools make it difficult or expensive for businesses to integrate AI, or they provide no AI capabilities at all. Here at Converso, we believe you should be able to “plug and play” with your own AI Agent, making it easy and cost effective to benefit from this paradigm shift in customer engagement.
Which platforms does Converso integrate with?

Converso connects with Voiceflow and OpenAI so you can deploy your own AI builds using Converso. Via the Assistants API, you can deploy an OpenAI Assistant across webchat, WhatsApp and SMS, connecting with your customers wherever they are, or providing access to internal users eg for HR. Using Voiceflow, you can create your own automations and agents, and also deploy these across multiple communication channels.
What is an AI Agent?

An AI Agent is similar to a chatbot, in that it is “trained” on your own data. You upload information specific to your business, such as your website, product descriptions etc, and the Agent is then able to answer questions accurately only using this data. Agents can also carry out additional actions dependent on other inputs and variables to complete a defined goal, acting as a "digital support helper". Agents use LLMs (large language models) to answer questions in a conversational and natural style, similar to ChatGPT.