Converso
vs
Aivo
Converso
Converso provides an AI-powered helpdesk solution designed to streamline customer support operations. It allows businesses to deploy AI Agents trained on their specific data, automating responses to common customer inquiries and freeing up human agents to handle more complex issues.
The platform offers seamless integration with popular communication channels, including WhatsApp, Messenger, SMS, and Webchat. Converso facilitates efficient team collaboration with a unified inbox and features for transferring chats, adding internal notes, and managing conversations across multiple groups.
Aivo
Aivo offers an AI-powered suite designed to enhance customer service and streamline sales processes. This platform empowers businesses to build automated conversational journeys, connecting with customers effectively and resolving their inquiries efficiently.
By integrating with existing technology stacks, It delivers tailored interactions and helps improve the complete customer support experience. Its conversational AI capabilities enable natural conversations that give the user a superior and comprehensive experience.
Converso
Pricing
Aivo
Pricing
Converso
Features
- AI-Powered Automation: Automates first-line customer support with AI Agents trained on your data.
- Omnichannel Support: Deploys AI Agents across WhatsApp, Messenger, SMS, and Webchat.
- Seamless Human Handover: Transfers complex queries to human agents with full chat context.
- Unified Team Inbox: Manages all conversations in one place, regardless of channel.
- Lead Generation: AI agent can respond to queries, schedule calls and involve human agents for sales.
- Workflow Automation: Automates communication and back-office processes.
- Multiple Groups: Creates workspaces for each AI Agent or OpenAI Assistant.
- Analytics Dashboard: Track messaging handling and service levels
Aivo
Features
- AgentBot: Conversational AI-powered chatbot for digital channels.
- Live: Omnichannel live chat platform with an AI co-pilot for agents.
- Engage: WhatsApp campaign creation tool.
- Studio: Low-code integration designer.
- Voice: Instant solutions through natural phone conversations.
- Help: Knowledge microsites with an AI-powered search engine.
- Video Conversational AI: Hyper-realistic avatar with conversational AI (Beta).
- Appointment Scheduling: Focus team on in-person meetings and boost business growth.
Converso
Use cases
- Automating responses to frequently asked questions.
- Providing instant customer support across multiple channels.
- Freeing up human agents to focus on complex issues.
- Improving customer satisfaction with fast and accurate responses.
- Generating leads and scheduling sales calls.
- Managing customer conversations as a team.
- Automating workflows and integrating with other business systems.
Aivo
Use cases
- Automate customer service inquiries.
- Create personalized shopping experiences.
- Streamline sales processes.
- Provide 24/7 support.
- Manage customer interactions across multiple channels.
- Design and launch WhatsApp campaigns.
- Build custom integrations.
- Offer instant phone support.
Converso
Aivo
