Converso vs Copianto Detailed comparison features, price

Converso

Converso provides an AI-powered helpdesk solution designed to streamline customer support operations. It allows businesses to deploy AI Agents trained on their specific data, automating responses to common customer inquiries and freeing up human agents to handle more complex issues.

The platform offers seamless integration with popular communication channels, including WhatsApp, Messenger, SMS, and Webchat. Converso facilitates efficient team collaboration with a unified inbox and features for transferring chats, adding internal notes, and managing conversations across multiple groups.

Copianto

Copianto offers a comprehensive conversational AI platform designed to help businesses enhance customer experiences. It allows companies to create AI agents specifically tailored to their unique business requirements and customer base, facilitating more natural and effective interactions.

The platform supports various communication channels through specialized agents. This includes AI Voice Agents for seamless voice call interactions, AI Live Chat agents deployable as website widgets for easy complaint resolution, integration with WhatsApp and other social media apps for broader reach, and AI Search Agents to provide quick, conversational information retrieval within documentation or applications. Copianto aims to improve customer success, enable sales teams, and serve as a product copilot.

Pricing

Converso Pricing

Free Trial

From $19

Converso offers Free Trial pricing with plans starting from $19 per month .

Copianto Pricing

Freemium

From $39

Copianto offers Freemium pricing with plans starting from $39 per month .

Features

Converso

AI-Powered Automation: Automates first-line customer support with AI Agents trained on your data.
Omnichannel Support: Deploys AI Agents across WhatsApp, Messenger, SMS, and Webchat.
Seamless Human Handover: Transfers complex queries to human agents with full chat context.
Unified Team Inbox: Manages all conversations in one place, regardless of channel.
Lead Generation: AI agent can respond to queries, schedule calls and involve human agents for sales.
Workflow Automation: Automates communication and back-office processes.
Multiple Groups: Creates workspaces for each AI Agent or OpenAI Assistant.
Analytics Dashboard: Track messaging handling and service levels

Copianto

AI Voice Agent: Integrates into voice calls for real-time assistance.
AI Live Chat Agent: Provides a floating chat widget for websites and web applications.
Whatsapp & Social Apps Integration: Enables interaction via WhatsApp and popular social media platforms.
AI Search Agent: Offers an AI-powered conversational search bar for documentation and applications.
Personalized AI Agents: Allows building agents tailored to specific business needs.
Cross-Channel Communication: Supports customer interaction across their preferred channels.
Custom Model Training: Enables training AI models on specific business data (Paid plans).
Analytics: Provides insights into customer interactions (Paid plans).