Converso vs Concerto Detailed comparison features, price

Converso

Converso provides an AI-powered helpdesk solution designed to streamline customer support operations. It allows businesses to deploy AI Agents trained on their specific data, automating responses to common customer inquiries and freeing up human agents to handle more complex issues.

The platform offers seamless integration with popular communication channels, including WhatsApp, Messenger, SMS, and Webchat. Converso facilitates efficient team collaboration with a unified inbox and features for transferring chats, adding internal notes, and managing conversations across multiple groups.

Concerto

Concerto offers AI-driven solutions for automating conversations at front desks and help desks. The platform supports interactions across various channels, including telephone, chat, messaging platforms, and voice assistants.

Concerto is designed to enhance customer and user engagement by providing human-like interactions. It helps businesses manage appointments, provide information, qualify leads, and offer support.

Converso

Pricing

Free Trial

From 19$

Concerto

Pricing

Contact for Pricing

Converso

Features

AI-Powered Automation: Automates first-line customer support with AI Agents trained on your data.
Omnichannel Support: Deploys AI Agents across WhatsApp, Messenger, SMS, and Webchat.
Seamless Human Handover: Transfers complex queries to human agents with full chat context.
Unified Team Inbox: Manages all conversations in one place, regardless of channel.
Lead Generation: AI agent can respond to queries, schedule calls and involve human agents for sales.
Workflow Automation: Automates communication and back-office processes.
Multiple Groups: Creates workspaces for each AI Agent or OpenAI Assistant.
Analytics Dashboard: Track messaging handling and service levels

Concerto

Features

Appointments: Book, cancel, and reschedule appointments across various channels, 24/7.
Latest Business Information: Provide the most relevant and timely information about your business, products, facilities, and services.
Consultations & Suggestions: Engage with customers to help them decide the best options suited to their needs.
Qualify Enquiries & Leads: Gather the right information from prospects to rapidly qualify leads and enquiries.
Upsell, Cross-Sell, & Promote: Direct users to the right products, services, offers, or promotions they are most likely to benefit from.
Messages & Callback Requests: Take messages from callers and arrange for callbacks where necessary.
Goal-Oriented Forms: Help customers register for warranty, check a request status, log support calls, raise tickets, etc.
Realtime Information: Provide information from structured and semi-structured knowledge bases by answering customer queries.
Feedback & Survey: Collect valuable feedback from customers through a conversational interaction.
Engagement: Engage with customers and users to educate them about your products, policies, and services through conversational quizzes.