Top AI tools for # omnichannel

JivoChat is a comprehensive communication platform that helps businesses connect with customers through live chat, social media, messengers, and phone calls. Improve customer support and increase sales with its integrated communication tools.

• Freemium
• From 19$

Tactful AI offers an AI-powered customer service platform that enhances customer experiences through a blend of human touch and AI innovation. It provides omnichannel support, intelligent routing, and automation to improve efficiency and customer satisfaction.

• Freemium

TextIt is a no-code platform for building scalable chatbots across multiple channels like Facebook, WhatsApp, and SMS. It offers a drag-and-drop interface and supports massive scale.

• Paid
• From 25$

Knowmax is an AI-powered knowledge management platform that empowers CX teams to deliver consistent, mistake-proof service across all touchpoints.

• Contact for Pricing

GoWit offers an omnichannel Retail Media Advertising platform for multi-brand retailers, marketplaces, and groceries to enhance monetization and extend customer reach.

• Contact for Pricing

VIER offers AI-powered solutions to analyze, assist, and automate customer service interactions across all channels. Improve customer experience and optimize business processes with VIER's cloud-based software.

• Contact for Pricing

Assembled offers a unified platform for workforce management, vendor management, and AI-powered assistance, designed to optimize support operations across chat, email, and voice channels.

• Contact for Pricing

Zoomin is a platform that unifies product content from various sources, delivering personalized and accessible knowledge to every customer touchpoint.

• Contact for Pricing

[24]7.ai provides an AI-powered omnichannel CX platform, the [24]7 Engagement Cloud, designed to enhance customer interactions and improve contact center performance.

• Contact for Pricing

Noet provides AI-powered customer support agents that resolve issues in minutes. Transform your customer experience with 24/7 support, sentiment analysis, and data-driven insights.

• Free Trial

Desku offers AI-powered customer service software with live chat, ticketing, and chatbot automation. It integrates with social media and e-commerce platforms for unified, efficient customer support.

• Free Trial
• From 19$

Yellow.ai is a customer service automation platform that leverages a multi-LLM architecture to deliver human-like interactions across voice, chat, and email channels. It offers enhanced engagement, improved CSAT, and significant automation capabilities.

• Usage Based

Avaamo provides an enterprise-grade conversational AI platform, enabling businesses to automate interactions and enhance experiences across customer service, employee support, and healthcare.

• Contact for Pricing

Insider is an end-to-end platform with an integrated CDP to fuel journey orchestration across a wide set of channels, delivering personalized customer experiences and driving ROI.

• Contact for Pricing

CEQUENS provides global communication and engagement solutions, enabling businesses to connect with customers efficiently and reliably through various channels. Their AI-powered platform offers a range of tools for enhanced customer interaction and streamlined communication workflows.

• Contact for Pricing

Loris is an AI platform that transforms customer service conversations into valuable data to improve quality, efficiency, and customer satisfaction.

• Contact for Pricing

Engati is a Conversational AI platform powered by eSenseGPT, offering Gen-AI powered Chatbots, Live chat, and more to enhance customer experiences and drive business growth.

• Free Trial

OmniEngage optimizes omnichannel marketing campaigns across web, mobile, SMS, email, Facebook Messenger, and WhatsApp. It intelligently manages customer interactions, enhancing customer experience and journey.

• Paid
• From 22$

Omilia Cloud Platform is a Conversational AI solution designed to automate customer service, reduce fraud risk, and empower agents. It offers better-than-human understanding to engage customers and achieve over 90% task completion rate.

• Contact for Pricing

Voctiv is an award-winning generative AI platform that revolutionizes business communication by enabling effortless customer engagement across voice and messaging channels.

• Freemium

Genesys Cloud CX is an AI-powered, comprehensive contact center solution that maximizes impact across every experience and channel. It delivers personalized experiences at scale, improving customer loyalty and employee productivity.

• Paid
• From 75$

Octoparse CEM is a unified platform that aggregates customer interactions from various channels and uses AI to transform feedback into actionable insights. It enables businesses to improve customer experience and drive sustainable growth.

• Contact for Pricing

Nextiva's AI-powered Unified-CXM platform delivers personalized experiences throughout the entire customer journey, unifying all customer interactions and providing real-time insights.

• Paid
• From 20$

TalkStack provides AI Agents capable of performing complex tasks in multiple languages, over text and calls, with enterprise-grade security. Scale your sales and operations teams efficiently.

• Free Trial

Converso is an AI-powered helpdesk that automates first-line customer support, reducing agent workload and improving customer service across multiple channels like WhatsApp, Messenger, SMS, and Webchat.

• Free Trial
• From 19$

Kait is an AI-powered conversational platform that connects businesses with customers across multiple social media and messaging channels. It offers chatbot automation, order processing, and a unified inbox for efficient communication.

• Free Trial

Shoutout.ai is a conversational AI platform offering an all-in-one chatbot software and shared omnichannel inbox to enhance customer experience and engagement across multiple channels. It helps businesses convert inquiries into leads and improve customer service efficiency.

• Freemium
• From 129$

BetterCommerce is a modular SaaS platform offering comprehensive B2B and DTC commerce solutions, including PIM, OMS, CMS, and AI-driven tools to streamline operations and accelerate digital sales.

• Paid
• From 1905$

FactFinder provides AI-powered product discovery and search solutions for eCommerce businesses, enhancing customer experiences and increasing conversion rates through personalization and recommendations.

• Contact for Pricing

Nuacem is an AI-powered platform enhancing customer communications through chatbots, automation, and omnichannel engagement across digital channels like WhatsApp, Messenger, and more.

• Contact for Pricing

Flash Lead provides cloud-based software solutions for sales management, customer support, and engagement to help businesses accelerate growth.

• Free Trial

Textmagic is an omnichannel customer service platform featuring AI assistance, workflow automation, and unified communication channels like SMS, chat, email, and calls.

• Free Trial
• From 20$

Omnichat is an AI-powered omnichannel customer experience platform designed to unify customer interactions across channels like WhatsApp, Facebook Messenger, Instagram, and LINE. It helps businesses enhance marketing, sales, and support through intelligent automation and personalized engagement.

• Contact for Pricing

ORAI AI Platform leverages agentic AI and WhatsApp Business API to automate customer engagement, boost sales, and provide 24/7 support across various industries.

• Contact for Pricing

Chative.io is an AI-powered customer engagement platform designed for e-commerce, automating sales assistance, support, and personalized interactions across multiple channels to boost productivity and customer loyalty.

• Freemium
• From 10$

Quiq provides a comprehensive platform for building, deploying, and managing AI Agents across various digital channels. Enhance customer experience and streamline operations with Quiq's agentic AI toolkit and ecosystem.

• Contact for Pricing

Telesign offers a suite of AI-powered tools to enhance security and build customer trust, specializing in digital identity, fraud protection, and omnichannel communication.

• Contact for Pricing

ad:personam offers an AI-powered media planning tool and self-serve DSP to create and manage data-driven programmatic advertising campaigns across multiple channels, including CTV, display, video, and mobile.

• Freemium
• From 149$

Acquire is a customer service platform that enhances engagement and retention by unifying digital support channels and providing powerful workflow automation.

• Contact for Pricing

Kommunicate is an AI-powered customer service automation platform that enables businesses to deploy generative AI chatbots and automate customer support across various channels.

• Paid
• From 100$

ClickConnector is an AI-powered customer support platform designed for SaaS products, offering a comprehensive suite of tools including AI chatbots, help desk, and knowledge base portals.

• Freemium
• From 49$

Chatbot.team offers an omnichannel platform leveraging AI to enhance customer engagement, streamline operations, and provide data-driven insights.

• Free

Hoory AI is an AI-driven customer support platform that automates ticket resolution and delivers 24/7 multilingual support, helping businesses scale their operations.

• Free Trial
• From 6$

Aivo provides a comprehensive Conversational AI suite to automate customer service and sales. It offers solutions for creating engaging customer experiences across multiple channels.

• Contact for Pricing

Voyado Customer Experience Platform connects customer data with product intelligence, enabling personalized marketing, optimized shopping experiences, and long-lasting loyalty for retail brands.

• Contact for Pricing

Nara is an AI-powered digital sales associate that helps online stores increase sales and improve customer satisfaction across all chat channels. It automates tasks and provides a human-touch experience.

• Paid
• From 19$

Boost.ai offers a conversational AI platform to automate customer service, enhance internal support, and assist agents through chat and voice interactions. It leverages generative AI to personalize customer experiences and reduce operational costs.

• Contact for Pricing

Agent23.AI provides AI agents that enhance customer support, convert leads, and drive revenue growth. These agents operate 24/7 across text, web chat, email, and voice channels.

• Paid
• From 99$

TapTalk.io centralizes all customer engagement needs in one streamlined solution, offering omnichannel messaging and chat SDK solutions.

• Paid
• From 625000$

Enterprise Bot is an AI-powered platform that provides enterprise-grade conversational solutions across multiple channels, integrating with LLMs like ChatGPT, Gemini, and Amazon Bedrock to automate customer service and employee support operations.

• Contact for Pricing