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Insider
AI-native Omnichannel Experience and Customer Engagement Platform

Insider
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Home: https://useinsider.com

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What is Insider?

Insider is a comprehensive, AI-powered platform designed to help marketing teams deliver individualized customer experiences across multiple channels. It combines the power of a Customer Data Platform (CDP) with robust journey orchestration, personalization, and insights capabilities.

The platform leverages predictive, generative, and conversational AI (Sirius AI™) to optimize marketing efforts and increase efficiency. By unifying customer data and providing actionable insights, Insider empowers marketers to create targeted campaigns, personalize interactions, and ultimately drive revenue growth.

Features

  • Customer Data Management: 360° customer profiles and data activation.
  • Journey Orchestration: Build consistent, timely, and relevant one-to-one experiences.
  • Personalization: Combine unified customer data and AI to deliver personalization at scale.
  • Insights and Analytics: Real-time insights and detailed performance reports.
  • AI & Machine Learning: Leverage generative, predictive, and conversational AI (Sirius AI™).
  • Cross-Channel Capabilities: Engage customers across web, email, SMS, app, WhatsApp, web push, and more.

Use Cases

  • Optimize Customer Acquisition
  • Increase Customer Engagement
  • Reduce Customer Churn
  • Target the right audience to generate more leads
  • Engage customers with seamless on-site experiences
  • Improve customer loyalty by delivering relevant, timely experiences

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