What is Omnichat?

Omnichat provides an AI-powered omnichannel customer experience platform that enables businesses to unify customer interactions and data across various communication channels. Supported platforms include WhatsApp Business Platform (API), Facebook Messenger, Instagram, LINE, TikTok, WeChat, and Website Live Chat. By leveraging AI-driven responses and automated engagement, the platform facilitates seamless communication, delivering faster, smarter responses and personalized customer experiences aiming for significantly higher conversion rates.

The platform features several intelligent AI agents specialized for different tasks: Customer Service Agents handle inquiries 24/7, Smart Shopping Agents drive sales with personalized recommendations, Marketing Campaign Agents assist in creating campaigns, Customer Loyalty Agents enhance retention through interaction tracking and automated rewards, and Intelligent Booking Agents automate scheduling. Additionally, businesses can build custom AI agents for unique workflows. Omnichat integrates AI for marketing automation, including customer analysis and segmentation, and enhances sales conversion by connecting with customers effectively across channels, supported by real-time performance tracking and a Social CDP for unified customer profiles.

Features

AI Omnichannel Integration: Unifies communication across WhatsApp, Facebook Messenger, Instagram, LINE, TikTok, WeChat, and Website Live Chat.
Intelligent AI Agents: Specialized bots for Customer Service, Smart Shopping, Marketing Campaigns, Customer Loyalty, and Booking.
AI-Powered Marketing Automation: Smart auto-tagging, customer segmentation, and automated messaging campaigns (broadcast, coupons, games).
AI-Enhanced Sales Conversion: Online-merge-Offline (OMO) sales features and real-time sales performance tracking.
Social CDP: Unifies social identities and creates 360° customer profiles for targeted engagement.
Broadcast Messaging: Send targeted messages to customer segments.
Abandoned Cart Remarketing: Recover lost sales via automated messages.
WhatsApp Catalog & Payment Integration: Facilitates transactions directly within WhatsApp (Add-on feature).
Customer Journey Automation: Design automated interaction flows based on customer behaviour (Add-on feature).
Interactive Games & Coupons Module: Engage customers with interactive elements (Add-on feature).

Use Cases

Providing 24/7 automated customer support across multiple messaging apps.
Driving online sales through personalized product recommendations and guided purchasing.
Automating marketing campaign creation and execution.
Enhancing customer loyalty programs with automated rewards and personalized interactions.
Streamlining appointment booking processes.
Integrating online customer interactions with offline sales activities (OMO).
Segmenting customers and sending targeted broadcast messages.
Recovering abandoned shopping carts through automated reminders.
Building comprehensive customer profiles by unifying data from social channels.

FAQs

Is there any free trial?

Omnichat provides a 14-day free trial upon registration.
Is Omnichat officially recognised as the solution provider for the WhatsApp Business API?

Omnichat is an Official WhatsApp Business Solution Provider (BSP), allowing you to apply for the Meta-approved WhatsApp Business API through Omnichat.
Does Omnichat provide onboarding support?

All paid users will receive free onboarding support, including guidance on WhatsApp Business API application and Facebook Business verification.
I have multiple WhatsApp numbers, Facebook fan pages, and Instagram accounts. Can they be integrated into Omnichat?

Yes, you can manage multiple WhatsApp numbers, Facebook fan pages, and Instagram accounts through Omnichat.
Can I subscribe to Omnichat on a monthly basis?

Currently, Omnichat only offers ‘annual subscription plans’.