Desku - One Inbox, Every Channel #1 OmniChannel Customer Service Software

Desku One Inbox, Every Channel #1 OmniChannel Customer Service Software

Free Trial

From 19$

Home: https://desku.io

Customer Support

#omnichannel
#Live Chat
#helpdesk
#ticketing system
#Chatbot
#Knowledge Base

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What is Desku?

Desku is an all-in-one, AI-powered customer service platform designed to streamline interactions, enhance agent productivity, and offer comprehensive insights for business leaders. It provides a unified inbox for managing communications across various channels, including live chat, email, and social media.

The platform's AI capabilities, including Eva AI Chatbot and Eva AI Assistant, automate responses to common customer inquiries, assist agents with quick answers and sentiment analysis, and can manage tasks like order management, refunds, and returns. Desku is built to improve customer support efficiency, increase customer loyalty, and optimize overall customer experience.

Features

Livechat: Real-time communication with customers for instant support.
No Code AI Chatbot Builder: Create and deploy chatbots without coding.
Knowledge Base: Empower customers with self-service support options.
Eva AI For Customers: Automate responses to common customer queries.
Eva AI Co-Pilot For Teams: AI assistant for instantly answering tickets and performing actions.
Shared Inbox: Manage team emails in one place for streamlined communication.
Workflow Automations: Streamline processes by automating repetitive tasks.
Shopify, WooCommerce, Ecwid, and Shopline Integrations: Seamless integration with major e-commerce platforms.
Social Media Integrations: Connect with Facebook, Instagram, and WhatsApp for unified customer interaction.
Zapier Integration: Connect and automate workflows with hundreds of other services.

Use Cases

Automating responses to frequently asked questions.
Managing customer orders, refunds, and exchanges.
Providing 24/7 customer support through AI chatbots.
Centralizing customer communication from various channels (email, social media, live chat).
Generating leads and boosting sales through proactive customer engagement.
Building a comprehensive knowledge base for customer self-service.
Improving team efficiency with AI-powered assistance.
Tracking and managing support tickets.

FAQs

How is Desku's pricing structured?

Desku offers tailored plans: Startup, Team, and Business. Each plan suits different sizes of operations, all offering unlimited tickets and customer access.
Does Desku include additional fees for usage?

Desku’s charges are based on the plan chosen, with additional fees depending on the usage of certain advanced features.
What does the free trial at Desku Has?

Desku’s free trial offers full access to selected features for 14 days without requiring a credit card.
How can I adjust my Desku plan or modify the number of seats?

Desku allows easy adjustments between plans and the number of seats through the settings and billing sections.
Could you explain what 'Eva Ai' is in Desku's context?

Eva Ai is Desku’s AI-powered bot, providing automated customer support and assistance features across the platform.