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What is Kustomer?
Kustomer is a comprehensive customer service platform that integrates CRM functionality, AI-powered automation, and omnichannel support capabilities into a unified solution. The platform leverages advanced AI Agents to handle customer inquiries across multiple channels while providing agents with intelligent assistance to enhance their efficiency.
The platform stands out for its ability to deliver instant, human-like support through AI Agents while maintaining a complete view of customer relationships. Its innovative approach includes automated workflow management, robust security measures, and comprehensive reporting capabilities, all designed to streamline customer service operations and improve team productivity.
Features
- AI Agents: Automated customer support across all channels
- CRM Integration: Complete 360-degree customer view
- Omnichannel Support: Seamless engagement across email, chat, social, and phone
- Workflow Automation: Streamlined repetitive processes
- Real-time Analytics: Data-driven insights and reporting
- Security Compliance: Secure customer data management
- Agent Assistance: AI-powered tools for support teams
Use Cases
- Customer self-service automation
- Agent-assisted customer support
- Proactive customer service delivery
- Customer relationship management
- Support ticket management
- Customer inquiry automation
- Cross-channel customer engagement
FAQs
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How does Kustomer's AI Agent system work?
Kustomer's AI Agents provide instant, human-like support across all channels, automatically resolving customer inquiries while maintaining the ability to seamlessly transition to human agents when needed. -
What channels does Kustomer support?
Kustomer supports multiple channels including email, chat, social media, phone, and more, providing a unified omnichannel experience. -
How does Kustomer's pricing model work?
Kustomer offers unlimited seats, unlimited AI, and unlimited platform access with a conversation-based pricing model. -
What kind of reporting capabilities does Kustomer offer?
Kustomer provides real-time insights and comprehensive reporting tools to track service organization performance and identify optimization opportunities. -
Can Kustomer integrate with existing tools and systems?
Yes, Kustomer offers easy-to-use integrations to connect with various tools, data sources, and processes in your existing technology stack.
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