eDesk Intelligent Customer Engagement for Ecommerce

What is eDesk?

eDesk is a comprehensive customer support solution built specifically for ecommerce businesses. Powered by AI, it helps streamline support operations, enhance customer loyalty, and ultimately drive business growth. The platform offers a unified smart inbox that consolidates all customer information, including order details, product information, pricing, and shipment tracking, providing agents with a holistic view.

eDesk leverages generative AI to automate responses, analyze customer queries, and improve overall efficiency. This includes features like AI-powered chatbots for 24/7 support, sentiment analysis to understand customer emotions, and smart replies for quick and accurate communication. eDesk seamlessly integrates with major ecommerce platforms, marketplaces, communication channels, and order management solutions.

Features

AI Chatbot: Resolve up to 70% of online sales and service queries 24/7.
Smart Inbox: Uses AI to group similar tickets, helping your team respond faster.
Customer View: Quickly access customer order and conversation history.
AI Automations: Streamline support with intelligent ticket routing, automated replies, and sentiment analysis.
Smart Reply: Deliver quick, accurate answers for seamless customer communication.
Knowledge Base: Reduce customer queries by up to 30% with Knowledge Base articles.
Reviews: Enhance brand reputation with automated review requests and management of negative feedback.

Use Cases

Managing pre-sales queries across chat and inbox.
Providing 24/7 customer support with an AI chatbot.
Streamlining support operations with a unified smart inbox.
Building customer loyalty with fast and accurate responses.
Measuring and analyzing key support metrics.
Enhancing brand reputation through automated review requests.

FAQs

How does a free trial work?

When you start a free trial with eDesk, you will have access to our most comprehensive plan including all add-ons. If you want to start paying for any of our plans you can do this at any time during your free trial. If you would like to trial a specific plan you can contact us. Throughout your 14-day trial period, eDesk is in Safe Mode. This means you can connect your channels and safely experiment with eDesk without disrupting your existing support process. Because eDesk is in Safe Mode messages are not stored or sent. you can disable Safe Mode at any time to start replying to your customers.
What happens at the end of my free trial?

At the end of your eDesk trial, your data and setup remains intact, however, you will no longer be able to use eDesk. You can login to your account at any time and select a plan to purchase.
Do I need a credit card to sign up for a free trial?

No, you do not need a credit card to sign up for a free trial. We only require credit card details when you purchase a plan with us.
Can I get AI features on any plan?

Yes! The AI add-ons are available on all plans, giving you all of eDesk’s most powerful features and workflow automations, such as summaries, classifications, instant personalization, suggested responses, and so much more.
How do I set up my account?

Getting set up with eDesk is easy! However, if you need any help our support team is available 24/7. You can also check out our comprehensive support library at support.edesk.com