AI Desk vs eDesk Detailed comparison features, price

AI Desk

AI Desk revolutionizes customer service by providing an intelligent chatbot solution that seamlessly integrates with any website. The system leverages advanced AI technology trained on specific business data to deliver accurate, personalized responses to customer inquiries around the clock.

The platform combines sophisticated lead detection capabilities with customizable widget features, enabling businesses to identify high-potential customers while maintaining brand consistency. Its cost-effective approach to customer support dramatically reduces operational expenses while improving response times and customer satisfaction rates.

eDesk

eDesk is a comprehensive customer support solution built specifically for ecommerce businesses. Powered by AI, it helps streamline support operations, enhance customer loyalty, and ultimately drive business growth. The platform offers a unified smart inbox that consolidates all customer information, including order details, product information, pricing, and shipment tracking, providing agents with a holistic view.

eDesk leverages generative AI to automate responses, analyze customer queries, and improve overall efficiency. This includes features like AI-powered chatbots for 24/7 support, sentiment analysis to understand customer emotions, and smart replies for quick and accurate communication. eDesk seamlessly integrates with major ecommerce platforms, marketplaces, communication channels, and order management solutions.

AI Desk

Pricing

Freemium

From 19$

eDesk

Pricing

Freemium

From 65$

AI Desk

Features

24/7 Support: Continuous automated customer service without human intervention
AI Training: Custom knowledge base creation from business data and documents
Hot Leads Detection: Identifies potential customers based on conversation patterns and browsing behavior
Customizable Widget: Brandable chat interface with adjustable colors and logos
Cost-Effective: Significant reduction in customer service operational costs
Easy Integration: Simple website embedding process with minimal technical requirements

eDesk

Features

AI Chatbot: Resolve up to 70% of online sales and service queries 24/7.
Smart Inbox: Uses AI to group similar tickets, helping your team respond faster.
Customer View: Quickly access customer order and conversation history.
AI Automations: Streamline support with intelligent ticket routing, automated replies, and sentiment analysis.
Smart Reply: Deliver quick, accurate answers for seamless customer communication.
Knowledge Base: Reduce customer queries by up to 30% with Knowledge Base articles.
Reviews: Enhance brand reputation with automated review requests and management of negative feedback.

AI Desk

Use cases

Automated customer support for websites
Lead generation and qualification
Product information and FAQ handling
Customer onboarding assistance
Sales support automation
After-hours customer service

eDesk

Use cases

Managing pre-sales queries across chat and inbox.
Providing 24/7 customer support with an AI chatbot.
Streamlining support operations with a unified smart inbox.
Building customer loyalty with fast and accurate responses.
Measuring and analyzing key support metrics.
Enhancing brand reputation through automated review requests.

AI Desk

FAQs

What is AI Customer Service, and how does it work?

AI Customer Service is an automated support system that uses artificial intelligence to handle customer inquiries. It works by being trained on your business data to provide accurate responses to customer questions 24/7.

How can AI Desk reduce customer support costs?

AI Desk reduces support costs by automating customer service tasks that would typically require human agents, offering a solution at $18.99 per month compared to the average monthly rate of $3,629 for a support manager in the US.

Is my business data safe with AI Desk?

AI Desk ensures the security of your business data through secure data handling practices and protected training processes for the AI system.

eDesk

FAQs

How does a free trial work?

When you start a free trial with eDesk, you will have access to our most comprehensive plan including all add-ons. If you want to start paying for any of our plans you can do this at any time during your free trial. If you would like to trial a specific plan you can contact us. Throughout your 14-day trial period, eDesk is in Safe Mode. This means you can connect your channels and safely experiment with eDesk without disrupting your existing support process. Because eDesk is in Safe Mode messages are not stored or sent. you can disable Safe Mode at any time to start replying to your customers.

What happens at the end of my free trial?

At the end of your eDesk trial, your data and setup remains intact, however, you will no longer be able to use eDesk. You can login to your account at any time and select a plan to purchase.

Do I need a credit card to sign up for a free trial?

No, you do not need a credit card to sign up for a free trial. We only require credit card details when you purchase a plan with us.

Can I get AI features on any plan?

Yes! The AI add-ons are available on all plans, giving you all of eDesk’s most powerful features and workflow automations, such as summaries, classifications, instant personalization, suggested responses, and so much more.

How do I set up my account?

Getting set up with eDesk is easy! However, if you need any help our support team is available 24/7. You can also check out our comprehensive support library at support.edesk.com