What is Zoomin?
The Zoomin Platform provides a unified self-service experience by consolidating knowledge across every channel. It allows organizations to ground their AI products to unstructured enterprise data and knowledge repositories.
Zoomin offers out-of-the-box integrations to bring the full fidelity of technical content to where users are. Optimize documentation strategy with Zoomin's comprehensive Analytics tool.
Features
- Data Integration: Connect and synchronize large quantities of structured and unstructured enterprise data from dozens of knowledge repositories.
- Advanced RAG: Ground on the content using standard, developer friendly interfaces and apply advanced RAG retrieval strategies for improved relevancy.
- Analytics & Insights: Track how the entire enterprise knowledge set is performing and how it is being used.
- Data Enrichment: Apply out-of-the-box enrichment pipelines on transformed and normalized data to improve downstream RAG performance.
- Omnichannel Rendering: Supports easily embeddable UI layers to render complex and hierarchical knowledge sets in full fidelity across digital experiences and form-factors.
Use Cases
- Enhance customer self-service
- Reduce support inquiries
- Create seamless digital customer journeys
- Maximize content team productivity
- Ground AI applications with enterprise data
- Improve technical documentation accessibility
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