CoSupport AI
What is Fluid Topics?
Fluid Topics is a powerful, AI-driven Content Delivery Platform that unifies your content and connects your users with the right product knowledge, when and where they need it. It transforms all your product content into smart knowledge and reshapes how users search, find, read, navigate, and engage with your information.
The platform seamlessly integrates with existing systems, publishes content across various channels, and provides contextualized experiences for all users. It also offers robust analytics to measure and improve content impact, and it supports the deployment of AI projects through features like Retrieval Augmented Generation (RAG) and semantic search.
Features
- Search: AI-powered search engine for delivering the most relevant results.
- Content Integration: Seamlessly integrates with existing CMS, authoring tools, CCMS, and helpdesk systems.
- Omnichannel Publishing: Delivers content to various channels like chatbots, websites, and support portals.
- Personalization: Tailors content based on user profile, product, and needs.
- Analytics: Provides tools to measure content impact and user interaction.
- AI Capabilities: Offers core services for powering Retrieval Augmented Generation (RAG) scenarios, including computation of embeddings and semantic search.
Use Cases
- Unifying product knowledge from various sources.
- Improving customer support with relevant answers.
- Enhancing field service efficiency with mobile knowledge.
- Streamlining content publishing and delivery.
- Creating contextualized user experiences.
- Deploying AI-powered knowledge applications.
Related Queries
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Fluid Topics Uptime Monitor
Average Uptime
100%
Average Response Time
769.07 ms
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