What is Bloomfire?

Bloomfire offers a robust cloud-based platform that leverages artificial intelligence to simplify company-wide knowledge management. Its enterprise search capabilities use AI to index, transcribe, and highlight content across a wide array of file types, enabling fast, comprehensive access to vital organizational knowledge. The platform also provides AI-powered authoring tools that automate tagging, summarize documents, and facilitate secure collaboration, helping teams work smarter and faster.

With strong moderation, security protocols, and customizable user experiences, Bloomfire centralizes content management while supporting compliance and data protection. The system is tailored for seamless scalability, making it suitable for growing teams or entire enterprises. Customers benefit from integrated analytics, automated Q&A with conversational AI, and content governance tools that maximize the impact of internal insights across departments and business units.

Features

AI-Powered Enterprise Search: Deep index and search across all file types and storage locations, including text, slides, PDFs, video, and audio.
Automated Content Tagging and Summarization: AI tools automatically tag, summarize, and categorize uploaded documents, videos, and audio files.
Conversational Q&A Engine: Ask questions in natural language and receive AI-generated answers from platform content.
Moderation and Compliance Workflows: Automation for content approvals, version control, and compliance reporting.
Integrated Analytics Suite: Real-time visualizations and reporting on content usage and engagement.
Customizable User Experience: Personalized layouts, smart feeds, and branding capabilities.
Document and Content Management: Centralizes published documents, with updates distributed automatically across teams.
Advanced Security and Access Management: Robust protocols, role-based permissions, SSO, and SCIM integration.
Scalable Integrations: Connects with third-party repositories like SharePoint, Google Drive, Salesforce, Teams, and Slack.
Data Readiness for AI: Curates and cleanses unstructured data to maximize the effectiveness of AI initiatives.

Use Cases

Streamlining organizational knowledge sharing and access.
Reducing onboarding time for new employees through centralized information.
Empowering customer support teams with instant access to product and policy documentation.
Enabling rapid research and insights retrieval in business intelligence teams.
Facilitating compliance with robust content governance and audit trails.
Improving cross-functional collaboration and project efficiency in large enterprises.
Centralizing and securing sensitive legal or healthcare documents for quick team access.
Supporting continuous improvement initiatives with comprehensive analytics.

FAQs

How is Bloomfire’s pricing structured?

Pricing is based on the scope of deployment—team, department, or enterprise-wide access—and not on the number of individual users. Plans are custom-tailored and billed on a multi-year basis.
Does Bloomfire provide support for data migration and onboarding?

Yes, specialized Ignition Services assist with onboarding, content migration, and change management to ensure the knowledge platform is successfully adopted.
How does Bloomfire ensure data security?

The platform is SOC 2 Type II compliant, employing robust protocols such as end-to-end encryption, role-based access, SSO, and SCIM user provisioning.
What integrations are available with Bloomfire?

Bloomfire integrates with popular repositories and tools including SharePoint, Google Drive, MS Teams, Slack, Salesforce, Zendesk, and MS Dynamics.
What is included with Bloomfire’s analytics suite?

The analytics suite provides real-time visualizations, custom metrics tracking, and downloadable data to monitor engagement and content effectiveness.