CoSupport AI
What is Confi AI?
Confi AI provides teams with immediate access to their company's knowledge base through an intelligent chatbot. By integrating with documentation sources like Confluence and Google Drive, and chat platforms such as Slack and Mattermost, it eliminates the need for manual searching through numerous documents. This streamlines information retrieval, allowing employees to find answers instantly without switching context or interrupting colleagues.
The platform significantly reduces onboarding time for new hires and speeds up incident resolution by providing direct access to critical runbooks and guidance. It leverages AI-powered search to deliver precise answers directly within the team's existing communication tools, enhancing productivity and ensuring knowledge is always readily available. Future integrations include Notion, Asana, Teams, and Discord, further expanding its reach.
The platform significantly reduces onboarding time for new hires and speeds up incident resolution by providing direct access to critical runbooks and guidance. It leverages AI-powered search to deliver precise answers directly within the team's existing communication tools, enhancing productivity and ensuring knowledge is always readily available. Future integrations include Notion, Asana, Teams, and Discord, further expanding its reach.
Features
- AI Chatbot: Answers questions instantly using company documentation.
- Cross-Platform Search: Works across connected documentation sources (Confluence, Google Drive) and chat platforms (Slack, Mattermost).
- Direct Integration: Access knowledge directly within Slack, Mattermost (Teams, Discord coming soon).
- AI Documentation Agent (Coming Soon): Automatically writes documentation.
- Instant Answers: Delivers specific answers, not just links to documents.
- Incremental Updates: Keeps the knowledge base current with daily updates.
Use Cases
- Onboarding new hires faster by providing instant access to information.
- Reducing incident resolution time by quickly locating critical runbooks.
- Improving customer support response times by making the knowledge base accessible in chat.
- Eliminating time wasted searching for documents across multiple platforms.
- Keeping teams focused by providing answers within their workflow (e.g., Slack).
- Facilitating knowledge sharing within teams.
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