SpicyGen
What is Yellow.ai?
Yellow.ai provides a robust customer service automation platform, designed to streamline operations and deliver personalized interactions. Powered by proprietary, in-house LLMs, it facilitates human-like conversations via voice, chat, and email, achieving superior speed and accuracy.
With over 150 plug-and-play integrations, Yellow.ai enables a faster go-live process. The platform enhances customer and agent experiences, reaching up to 90% automation with 24/7 self-service, leading to 60% more engagement and 40% higher CSAT.
Features
- VoiceX: Human-like voice AI agents capable of handling complex conversations autonomously.
- Omnichannel Support: Engage customers across 35+ channels, including voice, chat, and email.
- Multi-Language Capability: Communicate with customers in over 135 global and regional languages.
- Dynamic AI Agents: Offer 24/7 support and proactive solutions with sentiment detection for empathetic conversations.
- In-house LLMs: YellowG, Orchestrator, Komodo 7B, and Analyze LLMs for optimized interactions and deep insights.
- AI Analytics: Real-time reports, dashboards, and user journey visualization for data-driven decision-making.
- Integrations: 150+ plug-and-play integrations (including Zendesk, Genesys, Freshdesk, HubSpot) for rapid deployment.
- Agent Assist: AI powered tools to empower agents, providing sentiment detection, coaching insights and tone changes.
Use Cases
- Automating customer support inquiries to reduce agent workload.
- Providing 24/7 customer self-service across multiple channels.
- Enhancing employee experience through automated HR and support processes.
- Delivering personalized customer interactions based on sentiment analysis.
- Improving contact center operations through integration with existing systems.
- Tracking and analyzing conversation metrics to identify improvement opportunities.
FAQs
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What is Yellow.ai's approach to security?
Yellow.ai is built with robust guardrails and systems that ensure user and enterprise security, backed by HIPAA, GDPR compliances, ISO, SOC2 certifications, and the principles of Responsible AI.
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