Zowie - Transform customer service with AI-powered automation and intelligence

Zowie Transform customer service with AI-powered automation and intelligence

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#Customer Experience
#automation
#Enterprise
#Chatbot
#Workflow Automation
#Multilingual

What is Zowie?

Zowie revolutionizes customer service by combining sophisticated AI technology with enterprise-grade automation capabilities. Its comprehensive solution includes an AI Agent for customer-facing interactions and an AI Inbox for streamlined backend operations, enabling businesses to handle complex customer inquiries across multiple channels and languages.

The platform leverages cutting-edge technologies including Zowie X2, Decision Engine, and Reasoning Engine to deliver precise, personalized customer support while maintaining brand consistency. With enterprise-level security compliance (GDPR and SOC 2) and integration capabilities with leading LLM providers like OpenAI, Google, Anthropic, and Meta, Zowie ensures reliable, secure, and efficient customer service automation.

Features

AI Agent: Automated customer conversations across all channels and languages
Decision Engine: 100% accuracy in automated process execution
Reasoning Engine: Context-aware customer support using company data
Multi-Channel Support: Integration with chat, email, phone, and social media
Security Compliance: GDPR and SOC 2 certified protection
LLM Integration: Compatible with OpenAI, Google, Anthropic, and Meta
Feedback & Training: AI agent customization and improvement system
Workflow Automation: End-to-end resolution of complex customer inquiries

Use Cases

Customer inquiry automation
Multi-language customer support
Order management and returns
Booking and reservation handling
Customer data analysis
Process automation
Ticket resolution
Brand consistency maintenance

FAQs

What security certifications does Zowie have?

Zowie is GDPR and SOC 2 Type II certified, providing enterprise-level protection for customer data.
Which language models does Zowie support?

Zowie integrates with leading LLMs including OpenAI, Google, Anthropic, and Meta.
Can Zowie handle complex customer service workflows?

Yes, Zowie can automate complex workflows and resolve issues from start to finish using its Decision Engine and Reasoning Engine technologies.