What is Zowie?
Zowie revolutionizes customer service by combining sophisticated AI technology with enterprise-grade automation capabilities. Its comprehensive solution includes an AI Agent for customer-facing interactions and an AI Inbox for streamlined backend operations, enabling businesses to handle complex customer inquiries across multiple channels and languages.
The platform leverages cutting-edge technologies including Zowie X2, Decision Engine, and Reasoning Engine to deliver precise, personalized customer support while maintaining brand consistency. With enterprise-level security compliance (GDPR and SOC 2) and integration capabilities with leading LLM providers like OpenAI, Google, Anthropic, and Meta, Zowie ensures reliable, secure, and efficient customer service automation.
Features
- AI Agent: Automated customer conversations across all channels and languages
- Decision Engine: 100% accuracy in automated process execution
- Reasoning Engine: Context-aware customer support using company data
- Multi-Channel Support: Integration with chat, email, phone, and social media
- Security Compliance: GDPR and SOC 2 certified protection
- LLM Integration: Compatible with OpenAI, Google, Anthropic, and Meta
- Feedback & Training: AI agent customization and improvement system
- Workflow Automation: End-to-end resolution of complex customer inquiries
Use Cases
- Customer inquiry automation
- Multi-language customer support
- Order management and returns
- Booking and reservation handling
- Customer data analysis
- Process automation
- Ticket resolution
- Brand consistency maintenance
FAQs
-
What security certifications does Zowie have?
Zowie is GDPR and SOC 2 Type II certified, providing enterprise-level protection for customer data. -
Which language models does Zowie support?
Zowie integrates with leading LLMs including OpenAI, Google, Anthropic, and Meta. -
Can Zowie handle complex customer service workflows?
Yes, Zowie can automate complex workflows and resolve issues from start to finish using its Decision Engine and Reasoning Engine technologies.
Helpful for people in the following professions
Zowie Uptime Monitor
Average Uptime
100%
Average Response Time
70 ms
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