AnsweriQ - Transform your customer service with AI

AnsweriQ Transform your customer service with AI

Contact for Pricing

#customer service
#automation
#help desk
#Support Automation
#Process Automation
#Chatbot

What is AnsweriQ?

AnsweriQ delivers comprehensive customer service automation through its dual-focused approach of self-service AI and agent AI capabilities. The platform enables businesses to provide real-time responses to customer queries without agent intervention while automating complex, time-intensive processes through intelligent process automation (IPA).

The solution integrates seamlessly with existing CRM platforms like Zendesk and operates across multiple communication channels including email, chat, and phone. By implementing AnsweriQ, organizations can significantly reduce handle times, decrease case volumes, and scale their customer service operations while maintaining high customer satisfaction levels.

Features

Zero Contact Resolution: Automated customer query resolution without agent intervention
Intelligent Process Automation: AI-powered automation of complex support processes
Multi-channel Support: Works across email, chat, and phone channels
CRM Integration: Seamless integration with existing platforms like Zendesk
Agent Assistance: AI-powered recommendations for faster case resolution
Auto Triage: Automatic case classification and routing
Self Assist: Content suggestions for webform queries
Auto Response: Bot case resolution via emails

Use Cases

Customer support automation
Order cancellation process automation
Support ticket deflection
Customer query self-service
Agent productivity enhancement
Customer service scaling
Support process optimization

FAQs

How does AnsweriQ reduce handle times?

AnsweriQ reduces Average Handle Time (AHT) through real-time Zero Contact Resolution, automation of complex support processes, and intelligent agent-assistance.
Can AnsweriQ integrate with existing CRM systems?

Yes, AnsweriQ integrates with CRM platforms like Zendesk and works across all communication channels including email, chat, and phone.
How does AnsweriQ help in cost reduction?

AnsweriQ reduces cost per ticket by automating the resolution of low-touch customer queries and eliminating the need for agent intervention in routine cases.