AnsweriQ vs My AskAI Detailed comparison features, price

AnsweriQ

AnsweriQ delivers comprehensive customer service automation through its dual-focused approach of self-service AI and agent AI capabilities. The platform enables businesses to provide real-time responses to customer queries without agent intervention while automating complex, time-intensive processes through intelligent process automation (IPA).

The solution integrates seamlessly with existing CRM platforms like Zendesk and operates across multiple communication channels including email, chat, and phone. By implementing AnsweriQ, organizations can significantly reduce handle times, decrease case volumes, and scale their customer service operations while maintaining high customer satisfaction levels.

My AskAI

A sophisticated AI-powered customer support platform that transforms how businesses handle customer inquiries. The system creates customized AI agents that can be trained on company-specific content, including help documentation, websites, and various document formats.

The platform seamlessly integrates with popular customer service tools like Zendesk, Intercom, and Freshdesk, offering intelligent human handover capabilities and multi-language support. With proven success in deflecting up to 84% of customer queries and reducing response times to under 60 seconds, it enables support teams to focus on more complex issues while maintaining high-quality customer service.

AnsweriQ

Pricing

Contact for Pricing

My AskAI

Pricing

Freemium

From 60$

AnsweriQ

Features

Zero Contact Resolution: Automated customer query resolution without agent intervention
Intelligent Process Automation: AI-powered automation of complex support processes
Multi-channel Support: Works across email, chat, and phone channels
CRM Integration: Seamless integration with existing platforms like Zendesk
Agent Assistance: AI-powered recommendations for faster case resolution
Auto Triage: Automatic case classification and routing
Self Assist: Content suggestions for webform queries
Auto Response: Bot case resolution via emails

My AskAI

Features

AI Agent Training: Upload and sync unlimited webpages or documents for comprehensive knowledge base
Multi-platform Integration: Compatible with Intercom, Zendesk, Freshchat, and other major support platforms
Automated Email Response: AI email assistant for automatic customer reply handling
Analytics Dashboard: Advanced insights and performance tracking for support operations
Lead Capture: Built-in capability to collect user emails and integrate with CRM systems
Multi-language Support: Automatic language detection and localization options
Knowledge Improvement Studio: Continuous learning and optimization of AI responses
Security Compliance: GDPR and HIPAA compliance options with encrypted data storage

AnsweriQ

Use cases

Customer support automation
Order cancellation process automation
Support ticket deflection
Customer query self-service
Agent productivity enhancement
Customer service scaling
Support process optimization

My AskAI

Use cases

24/7 Customer Support Automation
Support Ticket Deflection
Internal Knowledge Base Assistant
Customer Query Resolution
Lead Generation and Capture
Support Cost Reduction
Customer Response Time Optimization

AnsweriQ

FAQs

How does AnsweriQ reduce handle times?

AnsweriQ reduces Average Handle Time (AHT) through real-time Zero Contact Resolution, automation of complex support processes, and intelligent agent-assistance.

Can AnsweriQ integrate with existing CRM systems?

Yes, AnsweriQ integrates with CRM platforms like Zendesk and works across all communication channels including email, chat, and phone.

How does AnsweriQ help in cost reduction?

AnsweriQ reduces cost per ticket by automating the resolution of low-touch customer queries and eliminating the need for agent intervention in routine cases.

My AskAI

FAQs

What content types can I add to train my AI agent?

You can add your entire website, help docs, upload documents, PDFs and presentations. The AI agent will be able to answer questions about all uploaded content.

How secure are My AskAI's AI chatbots?

All uploaded content is stored in isolated containers with AES-256 encryption at rest and in transit. Data is never used for any purpose other than servicing API calls or customer support at your request.

Can I capture leads or email addresses with my AI agent?

Yes, you can enable 'Lead capture' to require users to provide their email address before chatting. These emails can be exported or connected to your CRM via webhook.