Top AI Tools for Contact Center Manager

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  LumenVox
  Transforming customer engagement with AI-driven speech recognition and voice authentication technology

  

  LumenVox provides AI-powered speech recognition and voice authentication solutions for businesses, offering automatic speech recognition, call progress analysis, voice biometrics, and neural text-to-speech capabilities.

  Pricing:

  Contact for Pricing
  Key Features:

  • Automatic Speech Recognition: End-to-end Deep Neural Network architecture with multi-dialect support
  • Call Progress Analysis: Differentiates between human voice and automated systems
  • Voice Biometrics: Active and passive voice authentication capabilities
  • Neural Text-to-Speech: Natural-sounding voice synthesis in multiple languages
  • Speech Tuner: Advanced application tuning and transcription tools
  • Voice Activity Detection: Differentiates speech from background noise
  • Flexible Deployment: On-premises, multi-cloud, or hybrid deployment options
  • Real-time Processing: Minimal latency with high accuracy results
  Use Cases:

  • Contact center automation
  • Customer authentication
  • Conversational AI applications
  • Transcription services
  • Outbound call management
  • Interactive Voice Response (IVR) systems
  • Voice-enabled customer self-service
  • Automated answering machine detection
  More details Visit LumenVox

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  Proto
  The Root of Human Language for AI-powered Customer Experience

  

  Proto is an AI-powered customer experience platform offering multilingual chatbots, unified inbox management, and comprehensive customer support solutions for enterprises across financial, healthcare, transport, and government sectors.

  Pricing:

  Freemium

  Starts from 245$
  Key Features:

  • Multilingual Chatbots: Auto-trained chatbots supporting multiple languages with customizable behavior
  • Unified Inbox: Centralized management of all customer communications with AI-assisted responses
  • Multi-channel Integration: Deploy across various platforms including website, WhatsApp, Facebook Messenger, and SMS
  • Advanced Analytics: Real-time monitoring and detailed performance metrics
  • Data Privacy Protection: ISO 27001 and SOC 2 Type II certified security infrastructure
  • Custom Automation: Automated ticket creation and assignment with customizable workflows
  Use Cases:

  • Financial Services Customer Support
  • Healthcare Patient Experience Management
  • Government Agency Citizen Services
  • Transport Sector Customer Assistance
  • Consumer Complaint Resolution
  • Internal Employee Support Systems
  • Multilingual Customer Service
  More details Visit Proto

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  Collab
  Enabling digital transformation through balanced automation and human interaction

  

  Collab is a comprehensive contact center software solution that provides omnichannel customer service capabilities with AI integration, CRM connectivity, and data-driven insights to enhance customer experiences and employee engagement.

  Pricing:

  Contact for Pricing
  Key Features:

  • Omnichannel Communication: Unified management of multiple customer interaction channels
  • AI Integration: Conversational AI and automated workflow capabilities
  • CRM Connectivity: Seamless integration with existing CRM systems
  • Data Analytics: Advanced reporting and insights generation
  • Workforce Optimization: Tools for agent productivity and performance management
  • Speech Analytics: Quality monitoring and conversation analysis
  • Gamification: Employee engagement and performance improvement tools
  • Cloud Architecture: Scalable and flexible deployment options
  Use Cases:

  • Customer Service Centers
  • Government Citizen Services
  • Insurance Customer Support
  • Telecommunications Service
  • Financial Services Support
  • Business Process Outsourcing
  • Enterprise Communications
  More details Visit Collab

• 

  Hubtype
  Create customer service automation that your clients love

  

  Hubtype is an enterprise chatbot platform that combines AI with interactive elements to deliver advanced customer service automation experiences beyond traditional text-only interactions.

  Pricing:

  Contact for Pricing
  Key Features:

  • Interactive Elements: Beyond text-only automation with graphical interfaces
  • Flow Builder: No-code drag-and-drop chatbot creation tool
  • Messaging Helpdesk: Message-first interface for ticket management
  • Analytics Suite: Comprehensive customer service metrics and insights
  • Security: End-to-end encryption and ISO 27001 certification
  • Integration Capabilities: Seamless connection with existing tech stack
  Use Cases:

  • Customer service automation
  • Ticket management
  • Customer query handling
  • Business process automation
  • Customer experience enhancement
  • Sales conversion optimization
  More details Visit Hubtype