Top AI tools for Contact Center Manager

Valence AI provides emotion AI infrastructure to analyze human voices in conversations, enabling companies to understand customer feelings and improve interactions.

• Contact for Pricing

Avaamo provides an enterprise-grade conversational AI platform, enabling businesses to automate interactions and enhance experiences across customer service, employee support, and healthcare.

• Contact for Pricing

DataOrb is an AI-powered platform designed to transform customer interactions into revenue growth opportunities by leveraging AI for deep analysis across customer touchpoints.

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NobelBiz Omni+ is a flexible, cloud-based omnichannel contact center platform designed to centralize customer interactions, streamline agent workflows, and empower businesses with advanced reporting and management features for inbound and outbound communication.

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Thematic is an AI-powered platform that analyzes open-ended text feedback, transforming it into actionable insights to improve customer experience and drive business growth.

• Free Trial

Convin.ai is an AI platform that analyzes customer conversations across channels to improve sales, support, compliance, and agent performance in contact centers.

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Netomi is an AI-powered customer service platform that leverages sanctioned generative AI to automate customer support, offering both auto-pilot and co-pilot modes for enhanced customer experience across multiple channels.

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Collab is a comprehensive contact center software solution that provides omnichannel customer service capabilities with AI integration, CRM connectivity, and data-driven insights to enhance customer experiences and employee engagement.

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VOCALLS provides a voice-first AI conversation platform designed to automate contact center operations, enhance customer experience, and empower agents.

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Vistio provides AI-driven real-time guidance, automation, and analytics to optimize contact center agent performance and customer interactions.

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CXone Mpower is an AI platform for customer service automation that orchestrates workflows, agents, and knowledge to deliver precise and efficient customer experiences.

• Paid
• From 71$

Deepdesk AIx is an AI-powered agent assist tool that provides real-time suggestions and next-best action options for customer support agents across chat, email, and voice channels.

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byVoice is a comprehensive Conversational AI platform designed to automate voice and chat communications for businesses, offering advanced speech analytics, chatbots, and seamless integrations for enhanced customer interactions.

• Freemium
• From 19$

Calabrio ONE is a unified cloud-based suite using AI to optimize workforce management, quality assurance, and customer engagement in contact centers.

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WIZ.AI provides enterprise-ready AI agents using voice and generative AI to enhance customer experiences, automate interactions, and drive business growth across various industries.

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Capacity is an AI-powered support automation platform that helps teams automate customer support, HR, and IT tasks. It integrates with existing systems to provide a unified knowledge base and improve team efficiency.

• Free Trial

Meera is an AI-powered text automation platform designed to help businesses engage leads, schedule calls, and automate follow-ups, increasing connection rates with less effort.

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LumenVox provides AI-powered speech recognition and voice authentication solutions for businesses, offering automatic speech recognition, call progress analysis, voice biometrics, and neural text-to-speech capabilities.

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Oriserve provides enterprise-grade Generative AI solutions, including autonomous agents for sales and service automation and comprehensive conversation analytics across multiple channels and languages.

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CommBox is an AI-driven customer communication platform offering omnichannel engagement, automated workflows, and generative AI tools to enhance customer service and agent productivity.

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Cyara provides an AI-led customer experience assurance platform that helps businesses test, monitor, and optimize their contact center technology including IVRs, chatbots, and voice interactions.

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NLX is a no-code platform for building and scaling voice, text, and multimodal conversational AI applications with advanced features like Voice+, Generative Journey, and real-time analytics.

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Calldesk's AI support agent platform empowers businesses to resolve issues faster, automate routine calls, and boost customer satisfaction while reducing operational costs.

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Webex AI enhances customer and employee experiences using an advanced generative AI platform for improved interactions, informed decisions, and amplified productivity.

• Freemium

AnsweriQ is an AI-powered customer service automation platform that combines self-service AI and agent AI to deliver efficient query resolution and process automation, helping businesses achieve zero contact resolution and improved customer satisfaction.

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Webio is a conversational AI platform specializing in credit, collections, and payment messaging that automates and blends AI and live agent customer conversations across multiple messaging channels.

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ConvoQ AI is an advanced contact center solution that utilizes artificial intelligence to transform customer conversations into actionable insights, helping businesses improve customer service and agent performance.

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Gnani.ai offers a unified, multimodal, and multilingual Agentic AI platform designed for enterprises to enhance agent performance, customer experience, and operational efficiency.

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Pindrop provides advanced AI-driven solutions for voice authentication, deepfake detection, and fraud prevention tailored for contact centers across industries.

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Voiceowl.ai provides India's first purpose-built Generative AI Contact Center for enterprises, using AI voice virtual agents to automate lead qualification, verification, and connection, accelerating sales and marketing.

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Knowmax is an AI-powered knowledge management platform that empowers CX teams to deliver consistent, mistake-proof service across all touchpoints.

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Yellow.ai is a customer service automation platform that leverages a multi-LLM architecture to deliver human-like interactions across voice, chat, and email channels. It offers enhanced engagement, improved CSAT, and significant automation capabilities.

• Usage Based

VIER offers AI-powered solutions to analyze, assist, and automate customer service interactions across all channels. Improve customer experience and optimize business processes with VIER's cloud-based software.

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Proto is an AI-powered customer experience platform offering multilingual chatbots, unified inbox management, and comprehensive customer support solutions for enterprises across financial, healthcare, transport, and government sectors.

• Freemium
• From 245$

Assembled offers a unified platform for workforce management, vendor management, and AI-powered assistance, designed to optimize support operations across chat, email, and voice channels.

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Hubtype is an enterprise chatbot platform that combines AI with interactive elements to deliver advanced customer service automation experiences beyond traditional text-only interactions.

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Aivo provides a comprehensive Conversational AI suite to automate customer service and sales. It offers solutions for creating engaging customer experiences across multiple channels.

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Speech Intellect offers real-time speech-to-text and text-to-speech solutions using a unique AI-focused mathematical theory, "Sense Theory," for enhanced understanding and generation of human-like voice.

• Usage Based

Omilia Cloud Platform is a Conversational AI solution designed to automate customer service, reduce fraud risk, and empower agents. It offers better-than-human understanding to engage customers and achieve over 90% task completion rate.

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Teneo.AI is a leading Agentic AI platform designed for contact center automation. It helps enterprises automate Tier 1 support, enhance customer experiences, and achieve significant cost savings.

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Quiq provides a comprehensive platform for building, deploying, and managing AI Agents across various digital channels. Enhance customer experience and streamline operations with Quiq's agentic AI toolkit and ecosystem.

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Kapture CX is an AI-native customer experience platform offering end-to-end tailored support across multiple channels for various industries, empowering both customers and agents.

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Liberate is an AI-powered voice solution that transforms customer service through automated, multilingual call handling and claims processing, enabling 24/7 support with human-like conversations.

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Bespoken offers automated testing, monitoring, and benchmarking solutions for conversational AI systems like chatbots and IVR, optimizing customer experiences and ensuring system reliability.

• Free Trial
• From 2000$

Boost.ai offers a conversational AI platform to automate customer service, enhance internal support, and assist agents through chat and voice interactions. It leverages generative AI to personalize customer experiences and reduce operational costs.

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[24]7.ai provides an AI-powered omnichannel CX platform, the [24]7 Engagement Cloud, designed to enhance customer interactions and improve contact center performance.

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Genesys Cloud CX is an AI-powered, comprehensive contact center solution that maximizes impact across every experience and channel. It delivers personalized experiences at scale, improving customer loyalty and employee productivity.

• Paid
• From 75$