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What is CXone Mpower?
CXone Mpower is a comprehensive AI platform designed to revolutionize customer service. It moves beyond traditional inbound service models to deliver proactive, personalized experiences powered by advanced artificial intelligence. The platform empowers businesses to boost customer satisfaction, operational efficiency, and cost savings through a unified, powerful solution.
CXone Mpower offers robust capabilities, including workforce augmentation, interaction orchestration, and end-to-end service automation. It centralizes data and knowledge, enabling seamless workflows and maximizing agent performance, ultimately achieving superior customer service automation at scale.
Features
- Workforce Augmentation: Boosting employee performance with AI solutions.
- Interaction Orchestration: Orchestrating workflows across all interactions.
- Service Automation: Automating customer service from end to end.
- Knowledge Management: Centralize data and knowledge.
- AI-powered Self-Service: Create customized self - service with trusted company knowledge.
- Automated Interaction Summarization: Reduce costs, improve agent productivity and boost CX with fast and accurate generative AI-powered summaries for every interaction.
Use Cases
- Transform contact centers into customer experience centers.
- Improve customer self-service with AI-powered virtual agents.
- Empower agents with AI to drive productivity.
- Automate notetaking with generative AI.
- Match customers to agents for improved business results.
- Gain insights on agent behaviors.
- Engage customers with AI-powered chatbots.
- Optimize digital CX by learning from all interactions.
FAQs
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What is CXone Mpower?
CXone Mpower is an AI platform designed for customer service automation. It helps orchestrate customer service workflows, agents, and knowledge to improve efficiency and customer experience.
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