CXone Mpower vs CCXAI Detailed comparison features, price

CXone Mpower

CXone Mpower is a comprehensive AI platform designed to revolutionize customer service. It moves beyond traditional inbound service models to deliver proactive, personalized experiences powered by advanced artificial intelligence. The platform empowers businesses to boost customer satisfaction, operational efficiency, and cost savings through a unified, powerful solution.

CXone Mpower offers robust capabilities, including workforce augmentation, interaction orchestration, and end-to-end service automation. It centralizes data and knowledge, enabling seamless workflows and maximizing agent performance, ultimately achieving superior customer service automation at scale.

CCXAI

CCXAI provides an AI-powered platform designed to transform customer communication and elevate user experiences. It enables businesses to leverage AI-driven insights, provide seamless multi-channel support including voice, video, chat, SMS (coming soon), and email (coming soon), and utilize real-time analytics for personalized and efficient interactions. The system aims to strengthen customer relationships, drive operational efficiency through intelligent automation, and scale alongside business growth.

The platform integrates various communication channels into a unified interface, providing a holistic view of customer interactions. Key capabilities include smart call and chat management, voice and video conferencing, screen sharing, real-time transcriptions and translations, sentiment analysis, and predictive analytics. CCXAI also features an AI Agent Assist to provide real-time recommendations and automates workflows like call routing and follow-ups, enhancing overall productivity and customer satisfaction across different industries such as retail, healthcare, finance, and hospitality.

CXone Mpower

Pricing

Paid

From 71$

CCXAI

Pricing

Paid

From 15$

CXone Mpower

Features

Workforce Augmentation: Boosting employee performance with AI solutions.
Interaction Orchestration: Orchestrating workflows across all interactions.
Service Automation: Automating customer service from end to end.
Knowledge Management: Centralize data and knowledge.
AI-powered Self-Service: Create customized self - service with trusted company knowledge.
Automated Interaction Summarization: Reduce costs, improve agent productivity and boost CX with fast and accurate generative AI-powered summaries for every interaction.

CCXAI

Features

Omni-Channel Communication: Unify voice, video, SMS, email, and chat on a single platform.
AI-Driven Insights: Leverage real-time analytics, sentiment analysis, and predictive analytics.
Smart Automation: Automate responses, call routing, and workflows.
Real-Time Transcriptions & Translations: Facilitate multilingual communication.
AI Agent Assist: Provide agents with real-time recommendations and insights.
Voice & Video Conferencing: Enable face-to-face interactions.
Screen Sharing & Collaboration: Facilitate issue resolution and onboarding.
CRM and Business App Integration: Connect with existing business tools.
Innovative Dashboard: Monitor performance metrics in real-time.