Hoory AI vs CCXAI Detailed comparison features, price

Hoory AI

Hoory AI is a comprehensive customer support platform designed to streamline operations for businesses of all sizes. It leverages trainable AI assistants, omnichannel inboxes, and multilingual text and audio support (120+ languages) to enhance customer interactions.

The platform offers tools like Live Chat, Chatbot Builder, AI Assistant, and a Call Center Solution. These tools help manage customer inquiries efficiently, automate workflows, and improve overall customer satisfaction. Hoory AI allows businesses to focus on growth while ensuring seamless customer service.

CCXAI

CCXAI provides an AI-powered platform designed to transform customer communication and elevate user experiences. It enables businesses to leverage AI-driven insights, provide seamless multi-channel support including voice, video, chat, SMS (coming soon), and email (coming soon), and utilize real-time analytics for personalized and efficient interactions. The system aims to strengthen customer relationships, drive operational efficiency through intelligent automation, and scale alongside business growth.

The platform integrates various communication channels into a unified interface, providing a holistic view of customer interactions. Key capabilities include smart call and chat management, voice and video conferencing, screen sharing, real-time transcriptions and translations, sentiment analysis, and predictive analytics. CCXAI also features an AI Agent Assist to provide real-time recommendations and automates workflows like call routing and follow-ups, enhancing overall productivity and customer satisfaction across different industries such as retail, healthcare, finance, and hospitality.

Hoory AI

Pricing

Free Trial

From 6$

CCXAI

Pricing

Paid

From 15$

Hoory AI

Features

Live Chat: Real-time customer interaction and query resolution.
Chatbot Builder: Create custom conversation flows for various user interactions.
AI Assistant: Deploy a branded AI assistant to handle customer support at scale.
Call Center Solution: AI-powered phone support for immediate customer service.
Omnichannel Inbox: Manage conversations from email, WhatsApp, Telegram, and other channels in one place.
Contact Management: Organize customer information with labels and notes.
Help Center: Create a knowledge base for customers and AI assistants.
Workflow Automation: Automate support workflows based on specific conditions.
Multilingual Support: Text and audio support in over 120 languages.
Transliteration: Enabling customers to use their native scripts.

CCXAI

Features

Omni-Channel Communication: Unify voice, video, SMS, email, and chat on a single platform.
AI-Driven Insights: Leverage real-time analytics, sentiment analysis, and predictive analytics.
Smart Automation: Automate responses, call routing, and workflows.
Real-Time Transcriptions & Translations: Facilitate multilingual communication.
AI Agent Assist: Provide agents with real-time recommendations and insights.
Voice & Video Conferencing: Enable face-to-face interactions.
Screen Sharing & Collaboration: Facilitate issue resolution and onboarding.
CRM and Business App Integration: Connect with existing business tools.
Innovative Dashboard: Monitor performance metrics in real-time.