What is Proto?
Proto is a comprehensive AI Customer Experience (AICX) platform that enables organizations to deliver automated, multilingual support across various channels. The platform combines intelligent chatbots, unified inbox management, livechat capabilities, and ticket handling systems to streamline customer interactions and improve response efficiency.
The platform stands out for its focus on supporting underserved local languages and its robust security infrastructure, certified with ISO 27001 and SOC 2 Type II compliance. Proto's solution has demonstrated significant impact across various sectors, achieving up to 820x reduction in customer wait times and handling over 500,000 monthly interactions for major institutions.
Features
- Multilingual Chatbots: Auto-trained chatbots supporting multiple languages with customizable behavior
- Unified Inbox: Centralized management of all customer communications with AI-assisted responses
- Multi-channel Integration: Deploy across various platforms including website, WhatsApp, Facebook Messenger, and SMS
- Advanced Analytics: Real-time monitoring and detailed performance metrics
- Data Privacy Protection: ISO 27001 and SOC 2 Type II certified security infrastructure
- Custom Automation: Automated ticket creation and assignment with customizable workflows
Use Cases
- Financial Services Customer Support
- Healthcare Patient Experience Management
- Government Agency Citizen Services
- Transport Sector Customer Assistance
- Consumer Complaint Resolution
- Internal Employee Support Systems
- Multilingual Customer Service
FAQs
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How many interactions are included in the free plan?
The free plan includes 1,000 interactions per month. -
What security certifications does Proto have?
Proto is certified with ISO 27001 and SOC 2 Type II compliance. -
How many languages can the chatbot support?
The number of supported languages varies by plan: 2 languages in Lite, 5 in Pro, 13 in Total, 26 in Total, and unlimited in Enterprise plan.
