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What is NobelBiz Omni+?
NobelBiz Omni+ delivers a comprehensive cloud-based contact center solution, unifying voice calls, emails, SMS, social media, and live chat into a single, web-based platform. The software is engineered to simplify agent workflows, improve customer engagement, and support both remote and in-office teams without the need for extensive third-party integrations.
With robust security, real-time monitoring, KPI management, integrated telephony capabilities, and customizable dashboards, NobelBiz Omni+ enables contact centers to handle inbound and outbound operations more effectively. Its advanced agent scripting, seamless CRM integration, and detailed interaction histories ensure high-quality service delivery while maintaining compliance and offering worldwide scalability.
Features
- Omnichannel Platform: Centralizes voice, SMS, email, social media, and live chat channels for unified management.
- Advanced Reporting & Analytics: Real-time KPI tracking, customizable dashboards, and comprehensive analytics.
- Agent-Friendly Interface: Intuitive dashboard with activity tracking to streamline workflows and reduce attrition.
- Inbound & Outbound Call Management: Supports predictive, progressive, preview dialing, and advanced IVR scripting.
- Secure Infrastructure: Offers secure access controls, PCI and SOC 2 compliance, and multiple data center redundancies.
- Remote Work Capabilities: Fully web-based access allowing agents to work from anywhere without complex setups.
- CRM Integration: Real-time synchronization with CRMs for seamless information flow and customer history.
- Compliance Tools: Built-in TCPA, PCI, STIR/SHAKEN, and other compliance standards for industry adherence.
- Customizable Agent Scripting: Dynamic scripts and user controls to ensure service consistency and quality.
- LocalTouch Caller ID: Intelligent caller ID management and local number rotation for higher connection rates.
Use Cases
- Managing high-volume inbound and outbound contact center operations.
- Unifying customer communication across multiple channels for improved service.
- Enabling remote and hybrid work settings for contact center agents.
- Enhancing agent productivity and reducing turnover with streamlined workflows.
- Ensuring regulatory compliance for payment and communication protocols.
- Integrating seamlessly with existing CRM systems for enriched customer data.
- Deploying omnichannel customer engagement in industries such as healthcare, retail, insurance, and BPO.
- Improving analytics and reporting accuracy for contact center decision-makers.
FAQs
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What communication channels does NobelBiz Omni+ support?
NobelBiz Omni+ supports voice calls, SMS, email, live webchat, Facebook Messenger, Twitter, WhatsApp, Telegram, and voicemail, allowing seamless omnichannel engagement. -
Does the platform offer remote work capabilities?
Yes, NobelBiz Omni+ is fully web-based, allowing agents to work remotely with only a web browser, username, and password. -
How does NobelBiz Omni+ ensure compliance with industry regulations?
The platform includes built-in PCI, TCPA, SOC 2, and STIR/SHAKEN compliance tools to ensure secure and regulatory-compliant operations. -
Is NobelBiz Omni+ suitable for small and enterprise-level contact centers?
Yes, the solution is scalable and flexible, serving both small businesses and enterprise-level contact centers across various industries. -
What kind of reporting and analytics are available?
NobelBiz Omni+ offers advanced reporting and real-time analytics, allowing users to monitor KPIs, generate detailed reports, and make informed business decisions.
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