What is Capacity?
Capacity is an AI-powered platform designed to automate support across various departments, including customer service, HR, and IT. The platform integrates seamlessly with existing applications and systems, creating a centralized knowledge repository.
By leveraging artificial intelligence, Capacity efficiently handles frequently asked questions, automates workflows, and provides instant support through various channels like chatbots, live chat, and SMS. This comprehensive approach streamlines operations, improves response times, and enhances the overall support experience for both customers and internal teams.
Features
- Knowledge Base: One place to store everything.
- Chatbots: Answer 90% of questions, instantly.
- Automations & Workflows: Kick off triggers when events occur.
- Developer Platform: Easy integrations to your apps.
- Helpdesk: The first Helpdesk designed with AI in mind.
- Live Chat: Instantly reach people where they are.
- Cobrowse: See what your customer is seeing.
Use Cases
- Customer Service Automation
- HR & IT Support Automation
- Call Center Optimization
- Lead Generation
- Employee Onboarding
- Billing & Payments
- Order Management
FAQs
-
Where is Capacity headquartered?
Capacity is proudly headquartered in St. Louis. -
When was Capacity founded?
Capacity was founded in 2017 by David Karandish and Chris Sims.
