DeepConverse AI-driven Support Automation Platform for Faster Customer Service

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#Support Automation
#customer service
#interactive guides
#Knowledge Base
#Troubleshooting
#ticket automation

What is DeepConverse?

DeepConverse is an advanced AI-powered support automation platform that combines generative AI chatbots, interactive decision trees, and cognitive answer engine capabilities to streamline customer support operations. The platform seamlessly integrates with existing knowledge bases and backend systems to provide precise, conversational answers while enabling smooth agent handovers when needed.

The solution offers comprehensive features including step-by-step troubleshooting guides, multi-source content support, and rich analytics to help organizations deliver faster support while reducing costs. With ISO 27001 compliance, SOC 2 certification, and GDPR readiness, DeepConverse ensures enterprise-grade security while helping businesses scale their customer service operations efficiently.

Features

Generative AI Chatbots: Provides precise and conversational answers using existing knowledge sources
Interactive Guides: Step-by-step troubleshooting and process navigation
Cognitive Answer Engine: Fast and relevant results from multiple content sources
Agent Handover: Seamless transition to human agents when needed
Rich Analytics: Comprehensive insights into support operations
Multi-channel Support: Web, Facebook Messenger, SMS, and email integration
No-code Flow Builder: Visual automation builder for support processes

Use Cases

Automated customer support
Technical troubleshooting
Product warranty automation
Student support automation
E-commerce customer service
IT helpdesk automation
Knowledge base integration
Process compliance training

FAQs

What is a Guide Session?

A Guide Session starts when a user interacts with the guide by engaging with its content.
What integrations are supported?

The product comes pre-built with connectors to systems like Salesforce, Zendesk, Lithium, Youtube, Confluence, Freshdesk, Gmail, Google Calendar, Google Drive, Intercom, Okta, Slack, Trello, and Twilio.